Company: TMX Finance
Posted on: May 2, 2021
Requisition ID 2021-9400
Category: Collections/Contact Center
Bilingual Account Collections Specialist
The TMX Finance Family of Companies is looking for an Account
Collections Specialist to join our team and manage the end-to-end
recovery process for our dedicated customer base. Your ability to
set an unmatched customer experience will allow you to build
relationships and effectively collect, preventing from further loss
and charge-off accounts. Your ability to overcome objections,
resolve disputes, and maintain strong relationships with vendors
will be your keys in meeting daily and monthly collection
The health and well-being of our Team Members, their families, and
our customers remains a top priority for us. That's why we've taken
a number of steps to help maintain a clean and safe environment
where Team Members can thrive, and customers can feel safe.
Currently, in our stores and Corporate offices, we're practicing
social distancing, wearing face coverings (subject to certain
exemptions), cleaning frequently, and following state and local
requirements as well as Center for Disease Control (CDC) guidelines
to help ensure a clean and safe environment for all. As the
situation evolves, changes may be made to our practices, in line
with state and local mandates as well as CDC-guidelines.
Work to meet or exceed company set performance metrics by
effectively managing accounts and overseeing full-cycle recovery
processes while maintaining a focus on positive customer
experiences to prevent further loss and charge off accounts.
Educate customers on payment and account options. Accept, record
and process transactions with accuracy and confidence.
Follow state-specific and Company guidelines to skip trace and
collect contact information with professionalism and integrity.
Build and maintain close partnerships with vendors on auctions,
vehicle sales, and moving consignment.
Ensure the organization's collections and risk management
strategies are carried out in a manner that results in the most
profitable collections possible and in strong performance of the
finance loan portfolio and risk-related products.
Ensure a work environment that upholds compliance with Company
policies and procedures, as well as local, state, and federal laws
and regulations, including FDCPA, CCPA, and CFPB.
Work efficiently in a rapidly-changing and fast-paced environment
and handle multiple challenging tasks with ease to meet individual
and team performance standards.
Utilize strong interpersonal skills to communication and interact
with customers and team members at all levels.
Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week.
- High School Diploma or equivalent
- Minimum 1-2 years of face to face customer service
- Minimum one-year experience in customer service
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
- Must be at least 19 years of age
- Abiility to work in a fast-paced, rewarding, and results-driven
- Proven capability to handle multiple competing tasks with ease
- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required, (certain state and local applicant exemptions
- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and occasionally outside of the office, and the operation of
mechanical controls, such as a keyboard.
- Bilingual (English/Spanish)
- Salesforce, Lexis Nexis, and skip tracing software experience
- Associate's Degree or higher
- Experience in retail, sales, or financial industry
Learn More About Us
The Bilingual Account Collections Specialist is a member of the
Virtual Store Team, which is committed to helping customers with
innovative payment solutions and business services. To learn more
about the Centralized Collections Team, visit
Check out what's happening in our Company at
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
All TMX Finance Family of Companies Are Equal Opportunity
Keywords: TMX Finance, Carrollton , Collection Coordinator, Accounting, Auditing , Carrollton, Texas
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