Account Collections Specialist
Company: TMX Finance
Location: Carrollton
Posted on: June 25, 2022
|
|
Job Description:
Requisition ID 2022-27929Category: Collections/Contact
CenterLocation: US-TX-CarrolltonOverviewBilingual Account
Collections SpecialistCarrollton, TXThe TMX Finance-- Family of
Companies is looking for an Account Collections Specialist to join
our team and manage the end-to-end recovery process for our
dedicated customer base. Your ability to set an unmatched customer
experience will allow you to build relationships and effectively
collect, preventing from further loss and charge-off accounts. Your
ability to overcome objections, resolve disputes, and maintain
strong relationships with vendors will be your keys in meeting
daily and monthly collection goals. ResponsibilitiesWork to meet or
exceed company set performance metrics by effectively managing
accounts and overseeing full-cycle recovery processes while
maintaining a focus on positive customer experiences to prevent
further loss and charge off accounts. Educate customers on payment
and account options. Accept, record and process transactions with
accuracy and confidence. Follow state-specific and Company
guidelines to skip trace and collect contact information with
professionalism and integrity. Build and maintain close
partnerships with vendors on auctions, vehicle sales, and moving
consignment. Ensure the organization's collections and risk
management strategies are carried out in a manner that results in
the most profitable collections possible and in strong performance
of the finance loan portfolio and risk-related products. Ensure a
work environment that upholds compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations, including FDCPA, CCPA, and CFPB. Work efficiently in a
rapidly-changing and fast-paced environment and handle multiple
challenging tasks with ease to meet individual and team performance
standards. Utilize strong interpersonal skills to communication and
interact with customers and team members at all levels.Ability to
maintain a full-time work schedule with regular in-person
attendance, including limited Saturday hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40-hours per week.QualificationsHigh School Diploma or
equivalent Minimum 1-2 years of face to face customer
serviceMinimum one-year experience in customer serviceExcellent
verbal and written communication skillsAbility to work phone, Point
of Sale, Microsoft Office, and other systemsMust be at least 19
years of ageAbiility to work in a fast-paced, rewarding, and
results-driven environmentProven capability to handle multiple
competing tasks with ease and enthusiasm Ability to successfully
pass a criminal background check required, including motor vehicle
report, and other background checks as required, (certain state and
local applicant exemptions may apply)Physical demands for this
position frequently include: the ability to remain in a stationary
position, move about freely inside and occasionally outside of the
office, and the operation of mechanical controls, such as a
keyboard.Bilingual (English/Spanish)Preferred
QualificationsSalesforce, Lexis Nexis, and skip tracing software
experience is preferredAssociate's Degree or higherExperience in
retail, sales, or financial industryLearn More About UsThe
Bilingual Account Collections Specialist is a member of the Virtual
Store Team, which is committed to helping customers with innovative
payment solutions and business services. To learn more about the
Centralized Collections Team, visit
https://www.tmxfinancefamily.com/careers/top-talent/store-support.
Check out what's happening in our Company at
https://www.tmxfinancefamily.com/tmx-talks.The information
contained herein is not intended to be an all-inclusive list of the
duties and responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements, skills
and abilities included have been determined to illustrate the
minimal standards required to successfully perform the position.
All TMX Finance-- Family of Companies Are Equal Opportunity
Employers. #LI-KR1PI182978990
Keywords: TMX Finance, Carrollton , Account Collections Specialist, Accounting, Auditing , Carrollton, Texas
Click
here to apply!
|