Charge Off Collector

Company: TMX Finance
Location: Carrollton
Posted on: January 18, 2023

Job Description:

Requisition ID 2022-30524
Category: Collections/Contact Center
Location: US-TX-Carrollton

Overview

Charge Off Collector

Carrollton, TX

Now Offering a $1,000 Retention Bonus*!

The TMX Finance - Family of Companies is looking for a Charge Off Collector to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it's accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we'll provide you with the training, tools, and resources you'll need to succeed. This is a full-time, in-office opportunity.

Responsibilities

Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.
Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.
Record transactions and customer interactions with accuracy and detail.
Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

Qualifications

Minimum one year of previous telesales or collections experience
Excellent interpersonal, verbal, and written communication skills
Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to type 40+ wpm
Proficiency in Microsoft Office Suite
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard

Preferred Qualifications
Bachelor's Degree

O u r Benefits Include*:
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Professional Development and Mentor Programs plus Ongoing Training Resources
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
Traditional 401(k) and Roth 401(k) with Company match
Flexible Spending Accounts
Basic and AD&D Life Insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Paid Time Off (Accrue 12 days per calendar year plus 2 additional days for each year of service after the first year of employment, 18 days in total)
Performance-based career advancement
Diverse Culture and Inclusive Environment

Learn More About Us

The Charge Off Collector is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support .

Check out what's happening in our Company at https://www.tmxfinancefamily.com/tmx-talks .

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

*New Hires with a start date between November 17, 2022 and January 31, 2023 are eligible to receive a $1,000 Retention Bonus. Eligible employees will receive $500 on the first paycheck following their 30th day of active employment, and $500 on the paycheck following their 90th day of active employment (subject to eligibility criteria per Company policy) . Standard payroll tax deductions apply.

Important: The TMX Finance - Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.

All TMX Finance - Family of Companies Are Equal Opportunity Employers.

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Keywords: TMX Finance, Carrollton , Charge Off Collector, Accounting, Auditing , Carrollton, Texas