Charge Off Collector
Company: TMX Finance
Location: Carrollton
Posted on: January 18, 2023
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Job Description:
Requisition ID 2022-30524
Category: Collections/Contact Center
Location: US-TX-Carrollton
Overview
Charge Off Collector
Carrollton, TX
Now Offering a $1,000 Retention Bonus*!
The TMX Finance - Family of Companies is looking for a Charge Off
Collector to join our team and become part of a dynamic corporate
culture dedicated to supporting our stores and team members. Our
Collections Agents use their customer service and negotiation
skills to work with title loan and personal loan customers facing
payment difficulties and assist customers in settling their
accounts. Whether it's accepting payments over the phone or setting
up a payment plan, our Collections Agents handle sensitive customer
information daily with the highest of integrity. You come to the
table with the dedication and work ethic we expect of every team
member, and we'll provide you with the training, tools, and
resources you'll need to succeed. This is a full-time, in-office
opportunity.
Responsibilities
Conduct calls to account holders who are past due to negotiate
payment arrangements or settlements within set guidelines.
Receive calls from customers whose accounts are charged off to
answer payment questions or make payment arrangements.
Record transactions and customer interactions with accuracy and
detail.
Ensure all federal and state guidelines, including FDCPA, are
followed while meeting defined Quality Assurance requirements and
other measures of success.
Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week.
Qualifications
Minimum one year of previous telesales or collections
experience
Excellent interpersonal, verbal, and written communication
skills
Listening skills with the ability to ask probing questions,
understand concerns, and overcome objections
Ability to effectively manage multiple priorities and adapt to
change within a fast-paced business environment
Ability to type 40+ wpm
Proficiency in Microsoft Office Suite
Physical demands for this position frequently include: the ability
to remain in a stationary position, move about freely inside and
occasionally outside of the office, and the operation of mechanical
controls, such as a keyboard
Preferred Qualifications
Bachelor's Degree
O u r Benefits Include*:
A comprehensive new hire training program designed to help set you
up for success
Access to a robust learning management system, full of e-learning
modules and training programs to help boost your professional and
personal development
Professional Development and Mentor Programs plus Ongoing Training
Resources
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail
items, travel, entertainment, and more through TMX Perks
Traditional 401(k) and Roth 401(k) with Company match
Flexible Spending Accounts
Basic and AD&D Life Insurance
Voluntary benefits, including short-term and long-term disability
insurance, accident, critical illness, and hospital confinement
insurance
Paid Time Off (Accrue 12 days per calendar year plus 2 additional
days for each year of service after the first year of employment,
18 days in total)
Performance-based career advancement
Diverse Culture and Inclusive Environment
Learn More About Us
The Charge Off Collector is a member of the Centralized Collections
Team, which is committed to helping customers with innovative
payment solutions and business services. To learn more about the
Centralized Collections Team, visit
https://www.tmxfinancefamily.com/careers/top-talent/store-support
.
Check out what's happening in our Company at
https://www.tmxfinancefamily.com/tmx-talks .
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills, and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
Standing, walking, sitting, repetitive movements and use of
mechanical controls, such as keyboard, are frequently required.
*Based on current benefit offering, which is subject to change with
or without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements.
*New Hires with a start date between November 17, 2022 and January
31, 2023 are eligible to receive a $1,000 Retention Bonus. Eligible
employees will receive $500 on the first paycheck following their
30th day of active employment, and $500 on the paycheck following
their 90th day of active employment (subject to eligibility
criteria per Company policy) . Standard payroll tax deductions
apply.
Important: The TMX Finance - Family of Companies will never ask you
for banking or other payment information at any point during the
interview or hiring process, nor will we conduct an interview via
text message. Any official email correspondence will come from the
domain @titlemax.com or @titlemax.biz. In-store positions are
in-person only, remote options not available. For questions or
verification, call 1- 855-TMX-JOBS.
All TMX Finance - Family of Companies Are Equal Opportunity
Employers.
PI199832536
Keywords: TMX Finance, Carrollton , Charge Off Collector, Accounting, Auditing , Carrollton, Texas
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