Account Collections Specialist

Company: TMX Finance
Location: Carrollton
Posted on: January 18, 2023

Job Description:

Requisition ID 2023-31707
Category: Collections/Contact Center
Location: US-TX-Carrollton

Overview

Account Collections Specialist

Carrollton, TX

Now Offering a $1,000 Retention Bonus*!

The TMX Finance - Family of Companies is looking for an Account Collections Specialist to join our team and manage the end-to-end recovery process for our dedicated customer base. Your ability to set an unmatched customer experience will allow you to build relationships and effectively collect, preventing from further loss and charge-off accounts. Your ability to overcome objections, resolve disputes, and maintain strong relationships with vendors will be your keys in meeting daily and monthly collection goals. This is a full-time, in-office opportunity.

Responsibilities

Work to meet or exceed company set performance metrics by effectively managing accounts and overseeing full-cycle recovery processes while maintaining a focus on positive customer experiences to prevent further loss and charge off accounts.
Educate customers on payment and account options. Accept, record and process transactions with accuracy and confidence.
Follow state-specific and Company guidelines to skip trace and collect contact information with professionalism and integrity.
Build and maintain close partnerships with vendors on auctions, vehicle sales, and moving consignment.
Ensure the organization's collections and risk management strategies are carried out in a manner that results in the most profitable collections possible and in strong performance of the finance loan portfolio and risk-related products.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations, including FDCPA, CCPA, and CFPB.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communication and interact with customers and team members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

Qualifications

High School Diploma or equivalent
Minimum 1-2 years of face to face customer service
Minimum one-year experience in collections with emphasis on customer service
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Ability to work in a fast-paced, rewarding, and results-driven environment
Proven capability to handle multiple competing tasks with ease and enthusiasm
Must be at least 19 years of age
Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply)
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard

Preferred Qualifications
Salesforce, Lexis Nexis, and skip tracing software experience is preferred
Associate's Degree or higher
Leadership in a sales or customer service-oriented position
Experience in retail, sales, or financial industry
Bilingual English/Spanish is a plus and may be required for certain positions

Our Benefits Include*:
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Professional Development and Mentor Programs plus Ongoing Training Resources
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
Traditional 401(k) and Roth 401(k) with Company match
Flexible Spending Accounts
Basic and AD&D Life Insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Paid Time Off (Accrue 12 days per calendar year plus 2 additional days for each year of service after the first year of employment, 18 days in total)
Performance-based career advancement
Diverse Culture and Inclusive Environment

Learn More About Us

The Account Collections Specialist is a member of the Virtual Store Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support .

Check out what's happening in our Company at https://www.tmxfinancefamily.com/tmx-talks .

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

*New Hires with a start date between November 17, 2022 and January 31, 2023 are eligible to receive a $1,000 Retention Bonus. Eligible employees will receive $500 on the first paycheck following their 30 th day of active employment, and $500 on the paycheck following their 90 th day of active employment (subject to eligibility criteria per Company policy). Standard payroll tax deductions apply.

Important: The TMX Finance - Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.

All TMX Finance - Family of Companies Are Equal Opportunity Employers.

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Keywords: TMX Finance, Carrollton , Account Collections Specialist, Accounting, Auditing , Carrollton, Texas