Account Collections Specialist
Company: TMX Finance Family of Companies
Location: Carrollton
Posted on: January 23, 2023
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Job Description:
Overview:Account Collections SpecialistCarrollton, TXNow
Offering a $1,000 Retention Bonus !The TMX Finance Family of
Companies is looking for an Account Collections Specialist to join
our team and manage the end-to-end recovery process for our
dedicated customer base. Your ability to set an unmatched customer
experience will allow you to build relationships and effectively
collect, preventing from further loss and charge-off accounts. Your
ability to overcome objections, resolve disputes, and maintain
strong relationships with vendors will be your keys in meeting
daily and monthly collection goals. This is a full-time, in-office
opportunity.Responsibilities:Work to meet or exceed company set
performance metrics by effectively managing accounts and overseeing
full-cycle recovery processes while maintaining a focus on positive
customer experiences to prevent further loss and charge off
accounts.Educate customers on payment and account options. Accept,
record and process transactions with accuracy and confidence.Follow
state-specific and Company guidelines to skip trace and collect
contact information with professionalism and integrity.Build and
maintain close partnerships with vendors on auctions, vehicle
sales, and moving consignment.Ensure the organization's collections
and risk management strategies are carried out in a manner that
results in the most profitable collections possible and in strong
performance of the finance loan portfolio and risk-related
products.Ensure a work environment that upholds compliance with
Company policies and procedures, as well as local, state, and
federal laws and regulations, including FDCPA, CCPA, and CFPB.Work
efficiently in a rapidly changing and fast-paced environment and
handle multiple challenging tasks with ease to meet individual and
team performance standards.Utilize strong interpersonal skills to
communication and interact with customers and team members at all
levels.Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week.Qualifications:High
School Diploma or equivalentMinimum 1-2 years of face to face
customer serviceMinimum one-year experience in collections with
emphasis on customer serviceExcellent verbal and written
communication skillsAbility to work phone, Point of Sale, Microsoft
Office, and other systemsAbility to work in a fast-paced,
rewarding, and results-driven environmentProven capability to
handle multiple competing tasks with ease and enthusiasmMust be at
least 19 years of ageAbility to successfully pass a criminal
background check required, including motor vehicle report, and
other background checks as required, (certain state and local
applicant exemptions may apply)Physical demands for this position
frequently include: the ability to remain in a stationary position,
move about freely inside and occasionally outside of the office,
and the operation of mechanical controls, such as a
keyboardPreferred Qualifications Salesforce, Lexis Nexis, and skip
tracing software experience is preferredAssociate's Degree or
higherLeadership in a sales or customer service-oriented
positionExperience in retail, sales, or financial industryBilingual
English/Spanish is a plus and may be required for certain
positionsOur Benefits Include :A comprehensive new hire training
program designed to help set you up for successAccess to a robust
learning management system, full of e-learning modules and training
programs to help boost your professional and personal
developmentProfessional Development and Mentor Programs plus
Ongoing Training ResourcesMultiple coverage levels for Medical,
Dental, & VisionGroup Health & Wellness Program, plus special
savings on retail items, travel, entertainment, and more through
TMX PerksTraditional 401(k) and Roth 401(k) with Company
matchFlexible Spending AccountsBasic and AD&D Life
InsuranceVoluntary benefits, including short-term and long-term
disability insurance, accident, critical illness, and hospital
confinement insurancePaid Time Off (Accrue 12 days per calendar
year plus 2 additional days for each year of service after the
first year of employment, 18 days in total)Performance-based career
advancementDiverse Culture and Inclusive EnvironmentLearn More
About UsThe Account Collections Specialist is a member of the
Virtual Store Team, which is committed to helping customers with
innovative payment solutions and business services. To learn more
about the Centralized Collections Team, visit Check out what's
happening in our Company at The information contained herein is not
intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. Based on current benefit offering, which is subject to
change with or without notice. Certain benefits are subject to the
terms and conditions of the governing plan documents which should
be consulted for additional details and eligibility requirements.
New Hires with a start date between November 17, 2022 and January
31, 2023 are eligible to receive a $1,000 Retention Bonus. Eligible
employees will receive $500 on the first paycheck following their
30th day of active employment, and $500 on the paycheck following
their 90th day of active employment (subject to eligibility
criteria per Company policy). Standard payroll tax deductions
apply.Important: The TMX Finance Family of Companies will never ask
you for banking or other payment information at any point during
the interview or hiring process, nor will we conduct an interview
via text message. Any official email correspondence will come from
the In-store positions are in-person only, remote options not
available. For questions or verification, call 1- 855-TMX-JOBS.All
TMX Finance Family of Companies Are Equal Opportunity
Employers.
Keywords: TMX Finance Family of Companies, Carrollton , Account Collections Specialist, Accounting, Auditing , Carrollton, Texas
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