Contact Center Representative
Company: TMX Finance
Location: Carrollton
Posted on: January 24, 2023
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Job Description:
Requisition ID 2022-30532Category: Collections/Contact
CenterLocation: US-TX-CarrolltonOverviewContact Center
RepresentativeCarrollton, TXNow Offering a $1,000 Retention
Bonus*!The TMX Finance-- Family of Companies is looking for a
Contact Center Representative to join our team and become part of a
dynamic corporate culture dedicated to supporting our stores and
team members. We are looking for someone who loves to speak to
people and uses their ability to provide the highest-level Sales
experience. Whether it's answering a potential customer's questions
or chatting with a current customer, you work every day knowing
that your interactions and sales are helping people - and we'll
give you the tools and training to help you succeed. This is a
full-time, in-office opportunity.ResponsibilitiesInteract with and
develop customer relationships via telephone and LiveChat
functionality to drive sales and build new business sources.Sell
loan/pawn/personal loan products to interested consumers.Follow up
with prospective consumers via telephone on sales leads generated
by various online entities.Ability to maintain a full-time work
schedule with regular in-person attendance, including limited
Saturday hours, is required for this position. A full-time work
schedule for this position includes, at a minimum, 40-hours per
week. QualificationsHigh School Diploma, GED, or equivalent
education Minimum 0-3 years' experience in a call center
environmentSales-experience and a passion for customer
serviceExcellent written and verbal communication skillsAbility to
work in a fast-paced and reward, results-driven environmentAbility
to handle multiple competing tasks with ease and enthusiasmOutgoing
personality, sales-driven mindset with an emphasis on customer
serviceAbility to work corporate hours of operation (as early as
7am CT and as late as 9pm CT), including limited Saturday hours (as
early as 7am CT and as late as 4pm CT)Proficiency in Microsoft
Office Suite, to include Word, Excel, and OutlookPhysical demands
for this position frequently include: the ability to remain in a
stationary position, move about freely inside and occasionally
outside of the office, and the operation of mechanical controls,
such as a keyboardOur Benefits Include*:A comprehensive new hire
training program designed to help set you up for successAccess to a
robust learning management system, full of e-learning modules and
training programs to help boost your professional and personal
developmentProfessional Development and Mentor Programs plus
Ongoing Training ResourcesMultiple coverage levels for Medical,
Dental, & VisionGroup Health & Wellness Program, plus special
savings on retail items, travel, entertainment, and more through
TMX Perks Traditional 401(k) and Roth 401(k) with Company
matchFlexible Spending AccountsBasic and AD&D Life
InsuranceVoluntary benefits, including short-term and long-term
disability insurance, accident, critical illness, and hospital
confinement insurance Paid Time Off (Accrue 12 days per calendar
year plus 2 additional days for each year of service after the
first year of employment, 18 days in total)Performance-based career
advancementDiverse Culture and Inclusive EnvironmentLearn More
About UsThe Contact Center Rep is a member of the Contact Center, a
division of our Store Support team, a group of diverse and talented
individuals working steadily behind the scenes to help our stores
create an exceptional customer experience and to operate at the
highest level. Responsible for helping to document our customer
issues, generating customer service cases for the field leadership
to address the issues, and being an integral part of our brand, our
Contact Center CSRs use their love for business, people, and
service to help manage the relationships with our customers and
help people every day. To learn more about our business and the
Contact Center Team, visit us at
https://www.tmxfinancefamily.com/careers/top-talent/store-support/.Check
out what's happening in our Company at
https://www.tmxfinancefamily.com/tmx-talks.The information
contained herein is not intended to be an all-inclusive list of the
duties and responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements, skills
and abilities included have been determined to illustrate the
minimal standards required to successfully perform the position.
*Based on current benefit offering, which is subject to change with
or without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements. *New
Hires with a start date between November 17, 2022 and January 31,
2023 are eligible to receive a $1,000 Retention Bonus. Eligible
employees will receive $500 on the first paycheck following their
30 th day of active employment, and $500 on the paycheck following
their 90 th day of active employment (subject to eligibility
criteria per Company policy). Standard payroll tax deductions
apply. Important: The TMX Finance-- Family of Companies will never
ask you for banking or other payment information at any point
during the interview or hiring process, nor will we conduct an
interview via text message. Any official email correspondence will
come from the domain @titlemax.com or @titlemax.biz. In-store
positions are in-person only, remote options not available. For
questions or verification, call 1- 855-TMX-JOBS. All TMX Finance--
Family of Companies Are Equal Opportunity Employers.PI201997173
Keywords: TMX Finance, Carrollton , Contact Center Representative, Accounting, Auditing , Carrollton, Texas
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