Account Collections Specialist
Company: TMX Finance
Location: Carrollton
Posted on: January 24, 2023
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Job Description:
Requisition ID 2023-31707Category: Collections/Contact
CenterLocation: US-TX-CarrolltonOverviewAccount Collections
SpecialistCarrollton, TXNow Offering a $1,000 Retention Bonus*!The
TMX Finance-- Family of Companies is looking for an Account
Collections Specialist to join our team and manage the end-to-end
recovery process for our dedicated customer base. Your ability to
set an unmatched customer experience will allow you to build
relationships and effectively collect, preventing from further loss
and charge-off accounts. Your ability to overcome objections,
resolve disputes, and maintain strong relationships with vendors
will be your keys in meeting daily and monthly collection goals.
This is a full-time, in-office opportunity.ResponsibilitiesWork to
meet or exceed company set performance metrics by effectively
managing accounts and overseeing full-cycle recovery processes
while maintaining a focus on positive customer experiences to
prevent further loss and charge off accounts. Educate customers on
payment and account options. Accept, record and process
transactions with accuracy and confidence. Follow state-specific
and Company guidelines to skip trace and collect contact
information with professionalism and integrity. Build and maintain
close partnerships with vendors on auctions, vehicle sales, and
moving consignment. Ensure the organization's collections and risk
management strategies are carried out in a manner that results in
the most profitable collections possible and in strong performance
of the finance loan portfolio and risk-related products. Ensure a
work environment that upholds compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations, including FDCPA, CCPA, and CFPB. Work efficiently in a
rapidly changing and fast-paced environment and handle multiple
challenging tasks with ease to meet individual and team performance
standards. Utilize strong interpersonal skills to communication and
interact with customers and team members at all levels. Ability to
maintain a full-time work schedule with regular in-person
attendance, including limited Saturday hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40-hours per week. QualificationsHigh School Diploma or
equivalent Minimum 1-2 years of face to face customer
serviceMinimum one-year experience in collections with emphasis on
customer serviceExcellent verbal and written communication
skillsAbility to work phone, Point of Sale, Microsoft Office, and
other systemsAbility to work in a fast-paced, rewarding, and
results-driven environmentProven capability to handle multiple
competing tasks with ease and enthusiasmMust be at least 19 years
of ageAbility to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required, (certain state and local applicant exemptions
may apply)Physical demands for this position frequently include:
the ability to remain in a stationary position, move about freely
inside and occasionally outside of the office, and the operation of
mechanical controls, such as a keyboardPreferred Qualifications
Salesforce, Lexis Nexis, and skip tracing software experience is
preferredAssociate's Degree or higherLeadership in a sales or
customer service-oriented positionExperience in retail, sales, or
financial industryBilingual English/Spanish is a plus and may be
required for certain positionsOur Benefits Include*:A comprehensive
new hire training program designed to help set you up for
successAccess to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal developmentProfessional Development and
Mentor Programs plus Ongoing Training ResourcesMultiple coverage
levels for Medical, Dental, & VisionGroup Health & Wellness
Program, plus special savings on retail items, travel,
entertainment, and more through TMX Perks Traditional 401(k) and
Roth 401(k) with Company matchFlexible Spending AccountsBasic and
AD&D Life InsuranceVoluntary benefits, including short-term and
long-term disability insurance, accident, critical illness, and
hospital confinement insurance Paid Time Off (Accrue 12 days per
calendar year plus 2 additional days for each year of service after
the first year of employment, 18 days in total)Performance-based
career advancementDiverse Culture and Inclusive EnvironmentLearn
More About UsThe Account Collections Specialist is a member of the
Virtual Store Team, which is committed to helping customers with
innovative payment solutions and business services. To learn more
about the Centralized Collections Team, visit
https://www.tmxfinancefamily.com/careers/top-talent/store-support.
Check out what's happening in our Company at
https://www.tmxfinancefamily.com/tmx-talks.The information
contained herein is not intended to be an all-inclusive list of the
duties and responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. *Based on current benefit offering, which is subject to
change with or without notice. Certain benefits are subject to the
terms and conditions of the governing plan documents which should
be consulted for additional details and eligibility requirements.
*New Hires with a start date between November 17, 2022 and January
31, 2023 are eligible to receive a $1,000 Retention Bonus. Eligible
employees will receive $500 on the first paycheck following their
30 th day of active employment, and $500 on the paycheck following
their 90 th day of active employment (subject to eligibility
criteria per Company policy). Standard payroll tax deductions
apply. Important: The TMX Finance-- Family of Companies will never
ask you for banking or other payment information at any point
during the interview or hiring process, nor will we conduct an
interview via text message. Any official email correspondence will
come from the domain @titlemax.com or @titlemax.biz. In-store
positions are in-person only, remote options not available. For
questions or verification, call 1- 855-TMX-JOBS. All TMX Finance--
Family of Companies Are Equal Opportunity Employers.
#INDCORPPI201996959
Keywords: TMX Finance, Carrollton , Account Collections Specialist, Accounting, Auditing , Carrollton, Texas
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