Charge Off Collector
Company: TMX Finance
Location: Carrollton
Posted on: January 24, 2023
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Job Description:
Requisition ID 2022-30524Category: Collections/Contact
CenterLocation: US-TX-CarrolltonOverviewCharge Off
CollectorCarrollton, TXNow Offering a $1,000 Retention Bonus*!The
TMX Finance-- Family of Companies is looking for a Charge Off
Collector to join our team and become part of a dynamic corporate
culture dedicated to supporting our stores and team members. Our
Collections Agents use their customer service and negotiation
skills to work with title loan and personal loan customers facing
payment difficulties and assist customers in settling their
accounts. Whether it's accepting payments over the phone or setting
up a payment plan, our Collections Agents handle sensitive customer
information daily with the highest of integrity. You come to the
table with the dedication and work ethic we expect of every team
member, and we'll provide you with the training, tools, and
resources you'll need to succeed. This is a full-time, in-office
opportunity.ResponsibilitiesConduct calls to account holders who
are past due to negotiate payment arrangements or settlements
within set guidelines.Receive calls from customers whose accounts
are charged off to answer payment questions or make payment
arrangements. Record transactions and customer interactions with
accuracy and detail. Ensure all federal and state guidelines,
including FDCPA, are followed while meeting defined Quality
Assurance requirements and other measures of success.Ability to
maintain a full-time work schedule with regular in-person
attendance, including limited Saturday hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40-hours per week. QualificationsMinimum one year of
previous telesales or collections experienceExcellent
interpersonal, verbal, and written communication skillsListening
skills with the ability to ask probing questions, understand
concerns, and overcome objectionsAbility to effectively manage
multiple priorities and adapt to change within a fast-paced
business environmentAbility to type 40+ wpmProficiency in Microsoft
Office SuitePhysical demands for this position frequently include:
the ability to remain in a stationary position, move about freely
inside and occasionally outside of the office, and the operation of
mechanical controls, such as a keyboardPreferred
QualificationsBachelor's DegreeOur Benefits Include*:A
comprehensive new hire training program designed to help set you up
for successAccess to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal developmentProfessional Development and
Mentor Programs plus Ongoing Training ResourcesMultiple coverage
levels for Medical, Dental, & VisionGroup Health & Wellness
Program, plus special savings on retail items, travel,
entertainment, and more through TMX PerksTraditional 401(k) and
Roth 401(k) with Company matchFlexible Spending AccountsBasic and
AD&D Life InsuranceVoluntary benefits, including short-term and
long-term disability insurance, accident, critical illness, and
hospital confinement insurancePaid Time Off (Accrue 12 days per
calendar year plus 2 additional days for each year of service after
the first year of employment, 18 days in total)Performance-based
career advancementDiverse Culture and Inclusive Environment Learn
More About UsThe Charge Off Collector is a member of the
Centralized Collections Team, which is committed to helping
customers with innovative payment solutions and business services.
To learn more about the Centralized Collections Team, visit
https://www.tmxfinancefamily.com/careers/top-talent/store-support.Check
out what's happening in our Company at
https://www.tmxfinancefamily.com/tmx-talks.The information
contained herein is not intended to be an all-inclusive list of the
duties and responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. Standing, walking, sitting, repetitive movements and use
of mechanical controls, such as keyboard, are frequently required.
*Based on current benefit offering, which is subject to change with
or without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements. *New
Hires with a start date between November 17, 2022 and January 31,
2023 are eligible to receive a $1,000 Retention Bonus. Eligible
employees will receive $500 on the first paycheck following their
30th day of active employment, and $500 on the paycheck following
their 90th day of active employment (subject to eligibility
criteria per Company policy) . Standard payroll tax deductions
apply. Important: The TMX Finance-- Family of Companies will never
ask you for banking or other payment information at any point
during the interview or hiring process, nor will we conduct an
interview via text message. Any official email correspondence will
come from the domain @titlemax.com or @titlemax.biz. In-store
positions are in-person only, remote options not available. For
questions or verification, call 1- 855-TMX-JOBS. All TMX Finance--
Family of Companies Are Equal Opportunity Employers.PI201997172
Keywords: TMX Finance, Carrollton , Charge Off Collector, Accounting, Auditing , Carrollton, Texas
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