Charge Off Collector
Company: TMX Finance
Location: Carrollton
Posted on: January 26, 2023
Job Description:
Requisition ID 4Category: Collections/Contact CenterLocation:
US-TX-CarrolltonOverviewCharge Off CollectorCarrollton, TXNow
Offering a $1,000 Retention Bonus !The TMX Finance Family of
Companies is looking for a Charge Off Collector to join our team
and become part of a dynamic corporate culture dedicated to
supporting our stores and team members. Our Collections Agents use
their customer service and negotiation skills to work with title
loan and personal loan customers facing payment difficulties and
assist customers in settling their accounts. Whether it's accepting
payments over the phone or setting up a payment plan, our
Collections Agents handle sensitive customer information daily with
the highest of integrity. You come to the table with the dedication
and work ethic we expect of every team member, and we'll provide
you with the training, tools, and resources you'll need to succeed.
This is a full-time, in-office opportunity.Responsibilities
- Conduct calls to account holders who are past due to negotiate
payment arrangements or settlements within set guidelines.
- Receive calls from customers whose accounts are charged off to
answer payment questions or make payment arrangements.
- Record transactions and customer interactions with accuracy and
detail.
- Ensure all federal and state guidelines, including FDCPA, are
followed while meeting defined Quality Assurance requirements and
other measures of success.
- Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 40-hours per week. Qualifications
- Minimum one year of previous telesales or collections
experience
- Excellent interpersonal, verbal, and written communication
skills
- Listening skills with the ability to ask probing questions,
understand concerns, and overcome objections
- Ability to effectively manage multiple priorities and adapt to
change within a fast-paced business environment
- Ability to type 40+ wpm
- Proficiency in Microsoft Office Suite
- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and occasionally outside of the office, and the operation of
mechanical controls, such as a keyboardPreferred Qualifications
- Bachelor's DegreeOur Benefits Include :
- A comprehensive new hire training program designed to help set
you up for success
- Access to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal development
- Professional Development and Mentor Programs plus Ongoing
Training Resources
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail
items, travel, entertainment, and more through TMX Perks
- Traditional 401(k) and Roth 401(k) with Company match
- Flexible Spending Accounts
- Basic and AD&D Life Insurance
- Voluntary benefits, including short-term and long-term
disability insurance, accident, critical illness, and hospital
confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 2
additional days for each year of service after the first year of
employment, 18 days in total)
- Performance-based career advancement
- Diverse Culture and Inclusive Environment Learn More About
UsThe Charge Off Collector is a member of the Centralized
Collections Team, which is committed to helping customers with
innovative payment solutions and business services. To learn more
about the Centralized Collections Team, visit .Check out what's
happening in our Company at .The information contained herein is
not intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. Standing, walking, sitting, repetitive movements and use
of mechanical controls, such as keyboard, are frequently required.
Based on current benefit offering, which is subject to change with
or without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements. New
Hires with a start date between November 17, 2022 and January 31,
2023 are eligible to receive a $1,000 Retention Bonus. Eligible
employees will receive $500 on the first paycheck following their
30th day of active employment, and $500 on the paycheck following
their 90th day of active employment (subject to eligibility
criteria per Company policy) . Standard payroll tax deductions
apply. Important: The TMX Finance Family of Companies will never
ask you for banking or other payment information at any point
during the interview or hiring process, nor will we conduct an
interview via text message. Any official email correspondence will
come from the In-store positions are in-person only, remote options
not available. For questions or verification, call 1- 855-TMX-JOBS.
All TMX Finance Family of Companies Are Equal Opportunity
Employers.
PI
Keywords: TMX Finance, Carrollton , Charge Off Collector, Accounting, Auditing , Carrollton, Texas
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