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Receptionist/Customer Service

Company: Redstone Foods, Inc.
Location: Carrollton
Posted on: November 23, 2022

Job Description:

Receptionist / Customer Service Representative Redstone Foods, Inc. - Carrollton, TX About Redstone Foods, Inc. Redstone Foods, Inc. is the largest confectionery wholesaler in the Southwest. This family owned and operated business has been delivering a sweet experience to its customers since 1966. Offering more than 7,000 confectionery items, we feature an extensive range of candy, snacks and glass bottle soda. We proudly supply thousands of gourmet food stores, candy stores, florists, gift shops, and many other retail outlets throughout the United States, as well as internationally.Redstone Foods, Inc. has experienced tremendous growth in our customer base over the past 5 years. We are looking for a new team member to join our Customer Service team to assist with order entry, customer support and answering incoming phone calls. Essential Responsibilities: 1. Assist customers by processing orders, order changes, and returns while following company protocol and procedures2. Answer incoming calls in a timely manner and direct calls to the correct office or department3. Act as company gate keeper4. Greet customers that visit our office and process customer pick-up orders5. Process customer credit applications in accordance with company protocols6. Work closely with other departments to ensure all customer needs are met and effectively communicated Competencies 1. Present a calm, friendly and professional demeanor2. Communicate effectivelyand professionally through written and verbal interactions3. Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)4. Maintain stellar organizational skills, including the ability to prioritize and multitask in a demanding environment5. Strong ability to follow up6. Conduct oneself in a Professional manner and maintain a high level of confidentiality Required Education and Experience 1. High school diploma, some college preferred2. Minimum of one year of Customer Service experience3. Experience working in small teams with high work demands4. Proficient knowledge of Microsoft Excel, Outlook and Word5. Ability to use 10-Key for data entry6. Ability to type 40 wpm7. Prompt attendance is required Work Environment The job is performed in a professional office environment. The business hours are Monday - Friday 8 AM - 5 PM. Business casual attire is required Monday through Thursday; professional looking jeans are optional on Friday. Must promote a positive work environment and have prompt and regular attendance.We need a team player who is excited to work in a fast-paced, collaborative environment, with the ability to wear multiple hats as needed. Compensation and Benefits We offer a comprehensive compensation and benefits package which includes: Competitive pay based on applicable experience 401(k) Savings Plan with dollar for dollar matching up to 5% Medical, Dental and Vision Coverage Flexible Benefit Spending Account Short-term Disability, Long-term Disability and Life Insurance coverage Paid holidays and vacation TO APPLY: Interested applicants must include a resume. Please also include desired hourly rate and the date you can start. Job Type: Full-timePay: $15.00 - $16.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Monday to Friday No weekendsSupplemental pay types: Bonus payAbility to commute/relocate: Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)Application Question(s): What are your pay requirements?Experience: Customer service: 1 year (Required)Work Location: One location

Keywords: Redstone Foods, Inc., Carrollton , Receptionist/Customer Service, Administration, Clerical , Carrollton, Texas

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