Customer Engagement Manager (Entry Level)

Company: Exeltra Consultants
Location: Waco
Posted on: July 11, 2025

Job Description:

Begin Your Career with Impact! Join Exeltra Consultants in Waco as an Entry-Level Customer Engagement Manager! Exeltra Consultants, a fast-growing Waco-based firm and trusted AT&T partner, is hiring Entry-Level Customer Engagement Managers. This is a high-impact role blending hands-on training, leadership development, and real-world client engagement, perfect for motivated individuals looking to launch a career in dynamic, people-driven sales. As an Entry-Level Customer Engagement Manager, you will embark on an intensive mentorship program, gaining deep expertise in AT&T services and mastering sophisticated direct engagement techniques. You'll be instrumental in nurturing client loyalty, resolving complex inquiries, and enhancing the overall customer experience in a residential setting. Role Requirements for an Entry-Level Customer Engagement Manager Manage a growing portfolio of AT&T customer accounts, driving satisfaction and proactive retention strategies. Engage with customers directly, through lead-based residential campaigns, to resolve service issues, and deliver customized telecom solutions. Serve as the primary advisor and ongoing support contact, building strong and lasting client relationships. Educate customers on AT&T’s full suite of offerings, identifying opportunities for service enhancements. Mentor junior associates in the field, setting the standard in best practices and customer engagement. Conduct quality assurance and analyze engagement data to refine strategy and uphold compliance. Collaborate cross-functionally to ensure consistent service excellence and exceed performance benchmarks. Participate in an intensive training program focused on AT&T services, advanced customer relations, and foundational leadership skills.

Keywords: Exeltra Consultants, Carrollton , Customer Engagement Manager (Entry Level), Customer Service & Call Center , Waco, Texas