(3 Days Left) Customer Service Representative - Onsite
Company: Kelli's
Location: Carrollton
Posted on: November 2, 2025
|
|
|
Job Description:
Description: At Kelli’s, We Give More—more support, more
opportunity, more heart. For over 40 years, our family-owned
business has built a Legacy as the nation’s leading wholesale
distributor to over 13,000 gift shops across hospitals, resorts,
casinos, pharmacies, and tourist destinations. We are seeking a
highly motivated Customer Service Representative with a background
in collections, inbound call centers, or high-volume customer
service. (This is not a retail position.) Based in Carrollton,
Texas (moving to Coppell, Texas in December), this role is
essential to ensuring customer satisfaction through efficient order
entry, problem-solving, and exceptional customer service. This
position is based in the office. What You’ll Do As part of our
Customer Service team, you’ll embody Hustle, Integrity, Teamwork,
and Excellence by: - Managing Hustle: Handle 40–70 incoming service
calls per day with professionalism, accuracy, and urgency. -
Delivering Excellence: Consistently meet performance benchmarks in
speed, accuracy, and volume. - Owning Integrity: Process orders
from fax, phone, email, web, and special accounts with accuracy and
honesty. - Resolving Issues: Handle credits, complaints, and
adjustments to ensure customer satisfaction. - Driving Growth:
Educate customers and upsell products to help them maximize value.
- Fulfilling Commitments: Process backorders and track follow-ups
to completion. - Supporting Teamwork: Serve as phone receptionist
when needed, routing calls to the right department and
collaborating with colleagues to ensure a seamless customer
experience. - Adapting with Agility: Demonstrate strong computer
literacy and ability to quickly learn new systems. Requirements:
What You Bring - High school diploma or equivalent. - 1–3 years of
inbound call center or high-volume customer service experience
(collections or upselling experience a plus). - Strong written and
verbal communication and interpersonal skills. - Ability to thrive
in a fast-paced, deadline-driven environment. - Experience with
10-key by touch and keyboard shortcuts preferred. Why You’ll Love
It Here - At Kelli’s, We Give More—to our customers, our team, and
our future. - Purpose & Legacy: Be part of a values-driven company
that believes success comes from helping others succeed. - Culture
of Teamwork: Work in a collaborative environment where your ideas
and contributions matter. - Career Growth: Opportunities to develop
your leadership and grow with a company that’s been thriving for 40
years. - Excellence Rewarded: Competitive compensation, benefits
(401k, medical, PTO, discounts), and recognition for your
achievements. If you’re ready to bring Hustle, Integrity, Teamwork,
and Excellence to a role where every customer interaction builds
our Legacy—Kelli’s is ready for you. Compensation details: 20-22.5
Hourly Wage PI74fad6144ec0-37156-38657607
Keywords: Kelli's, Carrollton , (3 Days Left) Customer Service Representative - Onsite, Customer Service & Call Center , Carrollton, Texas
