Licensed Bilingual Insurance Customer Service
Company: DRH Insurance Group
Location: Grand Prairie
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Are you passionate about helping
people and fluent in both Spanish and English? DRH Insurance Group
in Dallas, Texas is seeking a Licensed Bilingual Insurance Agent to
join our welcoming and supportive team. At DRH Insurance Group, we
believe in building meaningful, long-term relationships with our
clients by delivering exceptional service and personalized
guidance. As a vital part of our agency, youll be the friendly,
trusted voice our clients rely onhelping them understand their
coverage, navigate their insurance needs, and feel confident in the
protection they choose. This role offers the opportunity to truly
make an impact by educating and supporting individuals and
families, ensuring they feel informed, secure, and cared for every
step of the way. If youre looking for a position where your
bilingual skills are valued, your growth is supported, and your
work makes a difference, we would love to welcome you to the DRH
Insurance Group family. Benefits Annual Base Salary Commission
Bonus Opportunities Health Insurance Dental Insurance Vision
Insurance Life Insurance Disability Insurance Hands on Training
Mon-Fri Schedule Career Growth Opportunities Paid Time Off (PTO)
Weekly Team Meetings Team Building Events Appreciation Lunches
Home/Work Life Balance Business Casual Attire Paid Holidays
Collabrative Work Enviornment Monthly Bonus Oppurtunites Community
Involvement Responsibilities Deliver outstanding customer service
by addressing policyholder questions and concerns with
professionalism, patience, and clear communication. Educate clients
on their insurance policies, coverage options, and billing details
to ensure understanding and confidence. Accurately process policy
updates, endorsements, and cancellations in a timely manner.
Resolve customer issues and complaints efficiently while
maintaining a high level of customer satisfaction. Manage incoming
calls and emails, providing prompt, courteous, and professional
responses. Assist licensed agents with administrative support and
client follow-up as needed. Actively contribute to a positive,
collaborative, and team-oriented office environment. Requirements
Active Texas Property & Casualty Insurance License (required).
Bilingual fluency in Spanish and English, both verbal and written
(required). Proven customer service experience, with a preference
for experience in the insurance industry. Strong communication
skills with the ability to build rapport and trust with clients. A
customer-focused mindset with a passion for problem-solving and
helping others. Comfortable using office technology, including CRM
systems and standard business software. Ability to work
independently, stay organized, and manage priorities effectively in
a fast-paced office setting.
Keywords: DRH Insurance Group, Carrollton , Licensed Bilingual Insurance Customer Service, Customer Service & Call Center , Grand Prairie, Texas
