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VMWare Engineer

Company: HCL Americas
Location: Carrollton
Posted on: May 2, 2021

Job Description:

As the VMware L3 will be required to support the Transition and Transformation projects for a large/medium US based client with minimum 10 years of experience. Essential Responsibilities: Provide day-to-day operation support for the Windows environment that includes Microsoft Operating System Support NT/Windows 2000/2003/2008/2012 among other relevant infrastructure. As a L3, would be required to meet the agreed level of service and improve customer experience. You are expected to resolve critical issues quickly in circumstances of major outages. Provide On-Call Support as and when required. Further you are expected to help in resolving non-critical issues. As a Subject Matter Expert, you are required to, from time to time, provide consultation to the customer in terms of technology and service improvement plans. The job requires handling Escalations and providing updates and resolution for complex and pending issues Provide Root Cause Analysis for critical issues and participate in internal and client calls and ensure appropriate communication and collaboration as necessary You would be required to co-ordinate and work with other Leads and teams and assist in effective delivery of service. Ensure all important and necessary documentation are in place and enable team member to create relevant infrastructure documents and validate & maintain them. Have regular interaction with the team as necessary helping the team to build their technical capabilities and in turn improve the overall service delivery and satisfaction of the client. Technical Skills Required: In-depth knowledge of Microsoft Operating System Support NT/Windows 2000/2003/2008/2012 environments and troubleshooting skills. Good Experience in MSCS Cluster (2003/2008/2012) Good Experience in SCCM - Patching Good Understanding of SCOM Monitoring Experience in DFS Experience in MS File and Print Servers In-depth knowledge of VMWare Hypervisor 4.0/4.1/5.1/5.5/6 environments and troubleshooting skills. Strong Troubleshooting skill in VMware ESX/ESXi with HyperV is added advantage Experience in VMWare Update Manager Experience in VMWare View Strong troubleshooting skill and Manage VMWare View environment (5.3.0) Experience in P2V, V2V and P2P migrations from one to another datacenter and within DC s Experience in PowerCLI scripting Hardware Experience in HP Chassis (C7000)/HP Rack Servers /Dell/IBM/VBlock Experience in VROPS Understanding and experience of private and public cloud architecture. Should have experience in HyperConverged technologies Nutanix or Simplivity or vXRail Non-Technical Skills: Must have Microsoft (similar to MCSE) and VCP (VMware) certified Preferred to have any cloud certified (Azure or AWS or IBM or Google) Strong consulting and communication skills. Ability to communicate well with internal and external customers. Should have worked in a large organization that follows ITIL process including processes around Incident, Change and Problem. Proactively communicate the Operations status and risks to the management Should have strong knowledge in documentation like SOPs, Run books, etc. Preferable ITIL v3 Certification Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit ( Associated topics: client support, customer support, desk, excel, help desk, information technology help desk, system support, technical support, technical support specialist, troubleshoot

Keywords: HCL Americas, Carrollton , VMWare Engineer, Engineering , Carrollton, Texas

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