IT Executive Support Engineer
Company: Jobot
Location: Carrollton
Posted on: May 12, 2022
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Job Description:
A bit about us:My client is the global leader in security and
logistics services. They deliver the currency of the world to
businesses in our communities! They are based in Coppell TX and
this is an on site position!Why join us? Medical, Dental Vision
401(k) Match or Roth PTO and Holidays Short & Long term Disability
Employee Assistance Program Basic Life/A and Optional Life/A Flex
Spending Accounts Legal Plans Pet Insurance Tuition Assistance Job
DetailsDesktop Support Services:High touch services for all
executive leaders and their direct reports including
troubleshooting and break fix for laptops (macOS, Windows), network
and printersWhen required, perform proactive and upgrade/update of
executive computers and mobile equipmentProvide training for new
application/systems and breaking down complex technical concepts to
high level communication.As needed, create executive-ready
documentation for IT related procedures.Video Conference
Support:Provide support for high level executive WebEx, Teams and
Zoom meetings onsite as needed.Support for executive office IT
equipment such as WebEx Spark boards, large displays and Polycom
phones.Provide VTC support whenever requested including nights and
weekends.Familiar and able to support executive level iPad VTC
software.Mobility Support:Provide executive level support and
troubleshoot iPhone, iPad and Apple watch issues.Familiar with
WorkspaceONE MDM and able to enroll devices.Able to place orders
for wireless devices.When setup of replacement devices, able to
backup and restore data on iPhone/iPads to near exact settings as
old device.Education and Experience Requirements:Bachelor's degree
in computer science or other related discipline in combination with
required experience mentioned above.Minimum of 8 years of
experience with at least 5 years in Information Systems and 3 years
in a directly related position with a mid to large size
company.Minimum of 3 years providing executive level IT
SupportExperience supporting Microsoft, Apple and Lenovo
workstations.Experience with Microsoft SCCM and Intune.Experience
supporting multifunction devices (MFDs) and printers.Experience
working with IT Service Management systems.Experience working with
IT Asset Management systems.Experience working with Knowledge
Bases.Experience performing other Customer Service/Facing related
roles is considered a plus.
Keywords: Jobot, Carrollton , IT Executive Support Engineer, Engineering , Carrollton, Texas
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