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IT Executive Support Engineer

Company: Jobot
Location: Carrollton
Posted on: May 12, 2022

Job Description:

A bit about us:My client is the global leader in security and logistics services. They deliver the currency of the world to businesses in our communities! They are based in Coppell TX and this is an on site position!Why join us? Medical, Dental Vision 401(k) Match or Roth PTO and Holidays Short & Long term Disability Employee Assistance Program Basic Life/A and Optional Life/A Flex Spending Accounts Legal Plans Pet Insurance Tuition Assistance Job DetailsDesktop Support Services:High touch services for all executive leaders and their direct reports including troubleshooting and break fix for laptops (macOS, Windows), network and printersWhen required, perform proactive and upgrade/update of executive computers and mobile equipmentProvide training for new application/systems and breaking down complex technical concepts to high level communication.As needed, create executive-ready documentation for IT related procedures.Video Conference Support:Provide support for high level executive WebEx, Teams and Zoom meetings onsite as needed.Support for executive office IT equipment such as WebEx Spark boards, large displays and Polycom phones.Provide VTC support whenever requested including nights and weekends.Familiar and able to support executive level iPad VTC software.Mobility Support:Provide executive level support and troubleshoot iPhone, iPad and Apple watch issues.Familiar with WorkspaceONE MDM and able to enroll devices.Able to place orders for wireless devices.When setup of replacement devices, able to backup and restore data on iPhone/iPads to near exact settings as old device.Education and Experience Requirements:Bachelor's degree in computer science or other related discipline in combination with required experience mentioned above.Minimum of 8 years of experience with at least 5 years in Information Systems and 3 years in a directly related position with a mid to large size company.Minimum of 3 years providing executive level IT SupportExperience supporting Microsoft, Apple and Lenovo workstations.Experience with Microsoft SCCM and Intune.Experience supporting multifunction devices (MFDs) and printers.Experience working with IT Service Management systems.Experience working with IT Asset Management systems.Experience working with Knowledge Bases.Experience performing other Customer Service/Facing related roles is considered a plus.

Keywords: Jobot, Carrollton , IT Executive Support Engineer, Engineering , Carrollton, Texas

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