Two-Way Radio Service Manager
Company: Aerowave Technologies
Location: Lewisville
Posted on: February 26, 2026
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Job Description:
Job Description Job Description Company Overview: At Aerowave
Technologies, we measure success by the number of our clients'
lives we connect. Our goal is to connect 75,000 lives in 2031, over
10x the number of lives we connected in 2021. We have provided
safety and security technology solutions, specifically two-way
radio systems and surveillance and access control solutions, to a
diverse and growing base of blue-chip clients for over 20 years. We
take enormous pride in our reputation for providing exceptional
client service and highly value the relation-ships we've built with
our clients. Aerowave runs on the Entrepreneurial Operating System
(EOS) to strengthen six key components of our business: Vision,
People, Data, Process, Issues, and Traction. Company Core Values:
We have built our culture around four Core Values: Our Client is
our North Star We adapt and adjust to serve our clients above all
else Win Together We encourage each other to make a positive impact
every day Continuous Improvement We make a little progress every
day, leading to BIG results Deliver Solutions, Not Excuses We solve
challenging problems and hold ourselves accountable. We don't blame
others. We hire, review, reward, and recognize our coworkers based
on these Core Values. It's critical that you share these values to
succeed at Aerowave. Job Summary: As Service Manager, you will be
key member of the organization and play an important role in Client
Satisfaction. Your passion for providing exceptional service
contributes to our world-class customer satisfaction. You will be
the first line of response to our diverse customer base,
communicating in an open, helpful, and engaging manner to find each
client's unique solution. Job Requirements: LMA Service Team. Own
end-to-end service delivery, including dispatch, field service,
remote support, and break/fix activities Ensure service requests,
incidents, and maintenance activities are handled according to
defined SLAs Monitor service queue health, backlog, response times,
and resolution metrics Serve as a Two-Way Radio SME for the Service
and Sales Teams. Training technicians on two-way radio installation
and service requirements. Review sales quotes/proposals. Assist the
Service Coordinator with scheduling needs as they align with skills
sets. Install and provide technical support for VHF/UHF digital
Motorola DMR conventional & trunked systems. Deploy and
troubleshoot the IP networking side of MOTOROLA radio systems using
IP networks that include subnets, VLANS, gateways, and IP
addresses. Preferred Skillsets: Experience with Motorola MOTOTRBO
infrastructure, Digital Conventional, IPSC and CPMS/LCP, Capacity
Max, trunking, or a similar field. Experience with Motorola
Solutions CPS, CPS 2.0 and/or Radio Management/RM. Experience in
antenna design, duplexers, combining equipment and related test
equipment (Spectrum Analyzers, Service Monitors, RF Tuning).
Experience in diagnosing radio interference issues. Experience in
battery backup systems, power amplifiers, phone patches and
cross-band radio interoperability. Working knowledge of IP
networking, subnets, VLANS, gateways, and IP addressing Experience
with basic DC electricity and use of a Multimeter/DMM. Experience
with using RF power meter to measure forward and reverse RF power
on antenna and coax systems. Required Qualifications 5 years of
experience in service operations, field service management, or
technical support leadership Proven experience managing
technicians, dispatch, or service desk teams Strong understanding
of SLAs, KPIs, and service performance metrics Excellent
communication and conflict-resolution skills Experience with
service management or ticketing platforms Ability to prioritize and
make decisions in high-pressure environments Key Performance
Indicators (KPIs) SLA compliance (response & resolution times)
Client satisfaction and escalation volume Technician utilization
and productivity First-time fix rate Backlog and aging tickets
Repeat service incidents (recalls) Core Competencies Operational
leadership Process discipline Client-first mindset Data-driven
decision-making Clear communication and accountability Job Posted
by ApplicantPro
Keywords: Aerowave Technologies, Carrollton , Two-Way Radio Service Manager, Engineering , Lewisville, Texas
