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Account Manager

Company: Katerra
Location: Carrollton
Posted on: October 11, 2020

Job Description:

KATERRA exists to help transform construction through technology - every process and every product. We provide end-to-end building services, creating new efficiencies between design, engineering, construction, project management, and more. Our integrated teams apply the principles of technology and manufacturing to the building industry, bringing fresh minds and innovative approaches to remove unnecessary time and costs from construction projects. At KATERRA, we lead from every seat. Our ideal team members are self-starters that embrace ambiguity, think big, and bring their own uncompromising standards of excellence. One of KATERRA's cultural principles is Diversity. We believe different backgrounds, ideas, and skillsets result in better outcomes. KATERRA does not discriminate in employment based on race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. KATERRA encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA, people with disabilities, veterans and those with diverse life experiences. Account Manager The Account Manager/Senior Account Manager is responsible for effective client management, setting expectations, and meeting realistic needs of the client. They create a mutually beneficial relationship between Katerra Renovations and the client. Essential Duties & Responsibilities Account Management - Maintain a positive relationship between the company and the client. - Develop strategic account plans to grow the account leading to a successful long term relationship. - Finding and developing new markets and improving sales. - Attending conferences, meetings, and industry events. - Proactively create and manage a strategic account plan that develops mutual performance objectives, financial targets, and critical milestones. - Effectively assess, clarify, and validate client needs on an ongoing basis. - Set clear and manageable expectations with client before, during and after the sale. - Instill appropriate level of client discipline to ensure brand protection for both the client and the company. - Maintain high client satisfaction standards by making sure issues are properly escalated and managed through to resolution. - Clearly communicates the progress of initiatives relative to the account plan and facilitates regular meetings with the Vice President of Account Management. - Serve as liaison to client for all substantive communications. - Proactively communicates with Finance and the client regarding accounts receivable, setting financial expectations and terms, and forecasting to ensure integrity in financial data. - Collaborate with Business Development to develop and strengthen relationships with new and existing clients in order to sustain and grow future business. - Provide accurate, timely and decisive forecasting on new sales opportunities. - Manage accounts effectively using client relationship management (CRM) practices as well as documenting through our CRM Dynamics software platform. Estimating - Coordinate with Vice President of Operations and the respective regional Directors of Operations (DOO) to determine capabilities and properly vet out new opportunities including resource allocation and utilization. - Properly qualify new opportunities by collecting essential information needed to prepare the Estimating team for the initial site visit and scoping of work. - Responsible for determining a project's schedule, scope, and budget and facilitating team members in fulfilling the specifications to meet client and company objectives. - Assist Estimator with site visits, assembling scopes of work and seek final Pre-Con and Operations approval prior to proposal submittal. - Responsible for delivering scope of work, material submittal, and bid proposal to client. - Coordinate with Finance, Compliance and Legal to confirm contract terms, mobilization, and credit limits are clearly understood and approved prior to contract execution. - Facilitate transition meeting with Estimating, Pre-Con, and Production ensuring an effective scope review and buy-out process. Operations - Facilitate Pre-Construction meeting with Pre-Con Dept., Production Team, and client. - Head off potential conflicts and problems before they materialize. - Support Production Team with effective communication including conflict resolution. - Work with Production Team to ensure construction activity on projects from start to finish falls within the client's expectations. - Ensure quality control by establishing project objectives, plans and performance standards. - Responsible for all financial projections and performance for each assigned project by assisting in material, labor, and schedule adherence. - Keep constant communication with the client at all phases of the project. - Implement projects with Production Team according to client's schedule and manage client expectations. - Manage the communication of expectations between the client, Estimating, Operations, and Finance. - Initiate communication and receive approval of new opportunities with the VP of Ops/DOO. - Work closely with Operations and monitor reporting through Sage as needed. Escalate obstacles as needed. - Maintain regular contact with the Production Team to ensure they are knowledgeable of each phase of the project in relation to projected budget and completion dates. - Participate in project closeout meeting with client, DOO and lead Production Manager. - Perform a post-closing follow-up within 60 days to ensure client satisfaction. - Maintain a complete knowledge of all operations systems, policies and procedures. Education & Certifications Required Skills & Experience - Minimum: Four-year degree from an accredited college or university - Preferred: Major/Minor in industry related fields, i.e. construction, PMO, real estate investment, etc. and/or 5+ years in the multi-family industry Computer Skills - Computer skills preferred: proficiency with CRM Dynamics, SG Project Pro, Sage100, CoStar - Computer skills required: proficiency with Microsoft Office (primarily Excel and Word) Physical & Mental Abilities Required - Physical: The employee may occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to walk; sit; climb stairs, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear; drive a car, use basic office electronics (computer, telephone). - Mental: critical thinking, judgment, decision-making, follow-up, social awareness, mathematics, reading writing, organizational, timeliness, stress tolerance, communication (oral and written). Notice To Third Party Agencies Please note that KATERRA does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KATERRA will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KATERRA explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of KATERRA.

Keywords: Katerra, Carrollton , Account Manager, Executive , Carrollton, Texas

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