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Senior Vice President of Account Services

Company: Corus Entertainment
Location: Carrollton
Posted on: February 25, 2021

Job Description:

Senior Vice President of Account Services Carrollton, TX, 3350 Boyington Dr, Carrollton, Texas, United States of America Req #277 Thursday, February 18, 2021 Crescent Bank is looking for a talented professional to fill an open position as a Senior Vice President of Account Services. The SVP of Account Services plans and directs all aspects of:

  • account maintenance - extensions, loan modifications, and credit bureau disputes
  • mailroom management
  • title processing and treatment
  • payment channels Company Profile: Crescent Bank is a privately owned, state chartered, FDIC insured commercial bank.We have been in business for over 25 years and are located in over 20 states.While our primary business is providing auto loans to those who have a hard time securing a loan, we also provide a variety of personal and business banking services throughout Louisiana.We strive for employee advancement and growth. We offer a wide variety of benefits.
    • Paid Vacation, Personal, Holiday, Bereavement, and Jury Duty
    • Medical, Dental, and Vision Insurance
    • AD&D and Multiple Life Insurances
    • Long and Short Term Disability Insurance
    • Flexible Spending Accounts (Medical and Dependent)
    • Wellness Programs
    • 401(k) with Company Match
    • Tuition Reimbursement
    • Payroll On Demand as you earn it Essential Duties and Responsibilities:
      • Develop, improve and drive processes, methodologies, and metrics to meet operational standards.
      • Inspire, coach and mentor direct reports to maximize their strengths and enhance their effectiveness.
      • Advise Chief Operations Officer on account management strategies, emerging performance trends and effectiveness of operating procedures.
      • Interact daily with direct and indirect reports to source front line feedback on the effectiveness of operating strategies.
      • Analyze performance and operational data to identify trends.
      • Develop processes and strategies that enhance the customer experience.
      • Create and reinforce a workplace culture that represents the bank's Core Values.
      • Assist with budgeting, purchasing, staffing, goal setting and performance of the call center.
      • Administer disciplinary action, when appropriate, according to corporate policies and procedures set by the Human Resources Department.
      • Stay current on post collection process best practices and technological developments through peer networking and industry conferences. Position Requirements:
        • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
        • Minimum of 10 years of management experience in a call center environment.
        • Excellent business acumen. Able to analyze call center financial and production metrics and interpret to drive actionable business improvements.
        • Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, and clients.
        • Comprehensive knowledge of Microsoft Office Suite, specifically Microsoft Word and Excel. Equal Opportunity Employer/Veterans/Disabled
          • Carrollton, TX, 3350 Boyington Dr, Carrollton, Texas, United States of America

Keywords: Corus Entertainment, Carrollton , Senior Vice President of Account Services, Executive , Carrollton, Texas

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