Knowledge Manager
Company: Digital Risk, LLC.
Location: Carrollton
Posted on: August 6, 2022
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Job Description:
Job DescriptionJob Description
Job DescriptionRole: Knowledge Manager- $48,000
AnuallyLocation:Dallas, TXWho are we looking for? Expert in
analytical skills Effective Business Communication Coaching
skills Operations Management SLA Management MS Office
Operational knowledge of contact center platform and ITSM tool
Performance Management skills Conflict management skills Capacity
management Presentation skills Training need
identificationTechnical Skills: Client Technical Service Awareness
– Intermediate Technical Troubleshooting – Retail systems like
POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc
-Advanced Technical Troubleshooting - Account Management/password
reset - Advanced Technical Troubleshooting - OS –Advanced
Technical Troubleshooting - End Devices - Advanced Ticketing Tool
–Advanced MS Office –Advanced Contact center platform operating
skills – Expert Contact center platform reports – Expert
Networking concepts – Intermediate Client Process Knowledge –
Advanced DMAIC Methodology –Advanced Client Business Awareness –
Advanced Telephone etiquette – Expert Email etiquette – Expert
Customer service skills – Expert Knowledge Base Navigation Skills
– Expert Analytical skills – Expert Operations Management –
Advanced SLA Management – Advanced Effective Business
Communication – Expert Decision Making Skills – Advanced
Measuring Performance/Performance Management Skills – Expert
Coaching for Success – Advanced Motivating Others – Expert
Conflict Management Skills –Advanced Patience –Advanced Managing
Stress – Advanced Positive attitude to change – Advanced Attitude
to feedback/willing to learn –Advanced Relating to Others –
Advanced Influencing Others – Advanced Team Player – Expert
Insight into the Customer's Mindset – Advanced Solution Based
Approach – Expert Follow Through –Advanced Personal Credibility
–AdvancedAdditional Information
All your information will be kept confidential according to EEO
guidelines.
Keywords: Digital Risk, LLC., Carrollton , Knowledge Manager, Executive , Carrollton, Texas
Click
here to apply!
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