Knowledge Manager

Company: Digital Risk, LLC.
Location: Carrollton
Posted on: August 6, 2022

Job Description:

Job DescriptionJob Description

Job DescriptionRole: Knowledge Manager- $48,000 AnuallyLocation:Dallas, TXWho are we looking for? Expert in analytical skills Effective Business Communication Coaching skills Operations Management SLA Management MS Office Operational knowledge of contact center platform and ITSM tool Performance Management skills Conflict management skills Capacity management Presentation skills Training need identificationTechnical Skills: Client Technical Service Awareness – Intermediate Technical Troubleshooting – Retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc -Advanced Technical Troubleshooting - Account Management/password reset - Advanced Technical Troubleshooting - OS –Advanced Technical Troubleshooting - End Devices - Advanced Ticketing Tool –Advanced MS Office –Advanced Contact center platform operating skills – Expert Contact center platform reports – Expert Networking concepts – Intermediate Client Process Knowledge – Advanced DMAIC Methodology –Advanced Client Business Awareness – Advanced Telephone etiquette – Expert Email etiquette – Expert Customer service skills – Expert Knowledge Base Navigation Skills – Expert Analytical skills – Expert Operations Management – Advanced SLA Management – Advanced Effective Business Communication – Expert Decision Making Skills – Advanced Measuring Performance/Performance Management Skills – Expert Coaching for Success – Advanced Motivating Others – Expert Conflict Management Skills –Advanced Patience –Advanced Managing Stress – Advanced Positive attitude to change – Advanced Attitude to feedback/willing to learn –Advanced Relating to Others – Advanced Influencing Others – Advanced Team Player – Expert Insight into the Customer's Mindset – Advanced Solution Based Approach – Expert Follow Through –Advanced Personal Credibility –AdvancedAdditional Information

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Keywords: Digital Risk, LLC., Carrollton , Knowledge Manager, Executive , Carrollton, Texas