Regional Director of Operations, Clinical, and Patient Experience-Hospice at Home - Hiring Now!
Company: Intrepid USA
Location: Carrollton
Posted on: September 20, 2022
Job Description:
Intrepid USA - Our vision makes a difference: We are a top 10
national home healthcare company with an overall 50 year history of
excellence driving our future vision forward. We are putting a dent
in the homecare universe through our commitment to providing
affordable, personalized, patient and family centered medical home
healthcare, home hospice, private duty homecare and independent
living support services delivered in a concierge style, on-demand
to create an exceptional patient experience. What makes our vision
different:
Culture driven by servant based
leadership with an inverted organization chart. Our clinical teams
are at the top and our CEO is at the bottom supporting our
organizationOur Care Centers are not franchises. We have a National
Support Center helping our Care Center leaders manage and drive
their local family business style of operations, clinical and
patient experienceOur teams manage their local Care Centers where
they are embedded in the fabric of the communities they serveWe are
committed to caring for our patients just as if they were our
familyWhy working here is awesome:
Industry leading online training
system and modules for continuing education thru Intrepid
UniversityClinician centric WellSky EHR to improve clinical
documentation quality and patient careCompetitive pay with
healthcare, dental, vision, pharmacy, Flexible Spending Account,
Dependent Care Account benefits with affordable premiums for
Full-time team members401K for Full, Part-time and PRN team
membersSupportive time away through PTO time and company paid
holidays for Full-time team membersMobile benefits access,
Telamedicine access, health education library and health cost
estimator for Full-time team members.Company paid Life Insurance up
to $50K and AD&D insurance with the option of additional
affordable voluntary life and AD&D available for Full-time team
members.Short and long term disability insurance available at
affordable rates for Full-time team members.Talent science that
improves the quality of our talent acquisition, recruiting process
and team members
Great work youll do here:This role is responsible for overseeing
the operations of the Home Hospice providers within a region. The
RDO will work closely with the Hospice Leadership Team on all
matters involving agency operations. This position will direct
special projects, collaborate with the Corporate Department
Directors and Administrators on development of procedures and
systems to achieve delivery of client care services in conjunction
with agency and company goals and financial objectives.
Provides support to agencies in
achievement of identified clinical and operational goalsEnsures
participation in performance improvement activitiesEnsures
effective and ongoing, on-the-job training of agency
administrators/executive directorsProvides coaching and counseling
and makes appropriate developmental and salary adjustment
recommendationsPrepares reports to inform leadership on updates
regarding project status, issues, achievements etcEnsures and
coordinates communications and information flows between corporate
support and agency operations within assigned regionActs as an
advocate for the Intrepid agencies and support center to improve
the overall operationsOversees marketing, sales, and census
developmentMay serve as Acting Administrator/Executive
DirectorManages special projects within the regionMonitors
compliance with state and federal regulations and Intrepid
standards, in collaboration with the EVP of Sales/Ops, Compliance
and Human Resources departmentsMonitor and maintain quality
products and programs which adhere to Intrepid mission and
principles in all national branchesBudget preparation and
implementationExceptional initiative, judgment, leadership &
analytical skillsKnowledge of applicable federal and state
regulatory requirementsKnowledge of Performance Improvement
Process/OBQIStrong management skills, effective verbal and written
communication skillsAbility to access and manage through crisis
situationsExcellent Interpersonal and Team Building SkillsKnowledge
of Company standards and computer systemsAbility to travel as
required and neededCompletes other assignments and duties as
requested and assigned to accomplish the goals and objectives of
the Company
What well love about you:
Passion and commitment to clinical
excellence, quality and integrityEmbracing and leading the patient
care mission through providing an exceptional patient
experiencePositive attitude and ability to fit in as a
collaborative team member for patient careExcellent interpersonal
communication and patient/family engagement skillsCommitment to
clinical documentation excellence and quality along with ability to
educate and inspire othersHigh energy, focus, work ethic,
motivation and commitment to lifelong learning and
growthFlexibility with diverse clients, cultures, and environments
allowing you to provide excellent careAbility to demonstrate
clinical skills in both a collaborative and solo contributor
capacityProficiency with federal, state and governing agency
regulations Participates in continued clinical and in-service
education, as well as professional training required by
lawKnowledge and comfort level working with technology and
enterprise wide support systems and toolsSuccessful management of a
high volume of work, changing priorities as neededAppropriate
judgment and critical thinking in decisions that requiring
consideration of regulatory compliance, customer service, patient
welfare and company interestsOutstanding presentation, writing and
communication skillsPromotes the agency through positive
representation and communication of its services Strong ability to
be the public face of the organization, and serve as an advocate
for Home Healthcare, Home Hospice and other service linesCreative
thinker who embraces thought leadershipCapable of making
challenging decisions and willing to take responsibility for
them.Five (5) years experience in operations management, Two (2)
years recent multi-site home hospice experience Degree in Nursing,
Business or related field. Baccalaureate/Masters Degree is
preferred.Current Registered Nurse licensure (in good standing) in
the state(s) of practice Valid drivers license and automobile
insuranceRequired
Keywords: Intrepid USA, Carrollton , Regional Director of Operations, Clinical, and Patient Experience-Hospice at Home - Hiring Now!, Executive , Carrollton, Texas
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