Dialer Manager
Company: Crescent Bank
Location: Carrollton
Posted on: January 23, 2023
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Job Description:
About the Position:Manage dialer strategy and tactical
administration of dialer duties including but not limited to:---
Dialer uploads & imports--- Monitoring the inbound and outbound
dialer during dialer operation--- Managing performance trends---
Reviewing compliance concerns, identifying variances--- Designing
and programming dialer strategies to ensure call center agents are
targeted to the right campaigns.Escalate contact center
interruptions to appropriate business continuity leaders in a
timely fashionMaintain current and accurate agent skill set and
group inventoryMaintenance/enhancement of existing reporting as
well as creation of new reports and dashboardsRespond to
user-reported issues via existing ticket system or communication
channel(s); troubleshoot with call center agents and Supervisors
experiencing problems or inefficienciesManage on/off-boarding of
call center staff and adhere to strict access control SLAWhat we
are looking for:A successful candidate will demonstrate:--- Strong
technical skills including SQL, SAS (or similar query languages)
previous experience with dialer strategy development within Aspect
and or Avaya Dialers (or similar technologies).--- Demonstrate the
ability to execute on complex projects, balancing short-term and
long- term priorities--- Leverages quantitative and qualitative
insights to analyze opportunities for innovation--- Supports
solution delivery by completing routine tasks, with guidance---
Independently adapts communications for a variety of
cross-functional / cross- geographic audiences--- Sources and
develops basic summaries and narratives of relevant information,
data and facts--- Influences others to come to agreement on
priorities, direction and next steps--- Monitors individual
adherence to policies and procedures and escalates issues as
neededAbout Crescent Bank:Crescent Bank began in 1991 as a small
New Orleans based community bank. Today, Crescent Bank has a
presence nation-wide and is on a mission to leverage technology to
provide auto lending and savings access to consumers who may not be
served by other traditional banking products.Crescent Bank
prioritizes employee growth and advancement- both as employees and
as individuals- through our core values and through the benefits we
offer.Our Core Values include: Be a Team Player, Continuously
Improve, Do the Right Thing, Put the Customer First, & Take
OwnershipWe are proud to offer the following key benefits:Workplace
flexibility for eligible positionsAll the insurance programs you'd
expect- health, dental, vision, life, disability, + moreMultiple
types of paid time offRetirement program with company
contributionPaid parental LeaveAward-winning Wellness
programsTuition ReimbursementPayroll on Demand- access your pay
when you need it most.Equal Opportunity
Employer/Veterans/Disabled
Keywords: Crescent Bank, Carrollton , Dialer Manager, Executive , Carrollton, Texas
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