Director of Collections
Company: TMX Finance
Location: Carrollton
Posted on: January 24, 2023
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Job Description:
Requisition ID 2022-31614Category: Collections/Contact
CenterLocation: US-TX-CARROLLTONOverviewDirector of
CollectionsCarrollton, TXThe TMX Finance-- Family of Companies is
looking for a Director of Collections to join our team. As the
Director of Collections, you will be a part of a dynamic corporate
culture dedicated to supporting our stores and team members. The
primary responsibility of this position is the oversight and
management of the day to day operations of the inactive accounts,
or charged off, division within the greater collections department.
Your leadership will ensure maximum efficiency and achievement of
set collection goals. The ideal candidate will have experience
establishing and implementing processes and procedures for a
high-volume collections center operation.
ResponsibilitiesCollaborate with executive management to build
collections desk infrastructure in a fast growing, entrepreneurial
environment.Provide leadership for the charged off collections
team.Consistently monitor the collections efforts and collectors to
ensure performance and compliance.Monitor call flow and phone
activity between customers and staff to ensure quality and a
consistent superior customer experience is being provided. Set
department goals and provide guidance to the managers, supervisors,
and staff to successfully achieve these goals.Develop and align
workforce strategies to address key business plans and facilitate
organizational change initiatives.Responsible for driving and
reporting all statistical data in addition to bringing creative
ideas that will increase performance.Keep a constant pulse on key
metrics.Coach and develop all direct reports.Develop reports and
decks to present to Senior Management.Regular review of
departmental processes in order to execute process improvement
opportunities.Other duties as assigned by the Vice President of
Loan Servicing. QualificationsBachelor's Degree or Equivalent
Collections Experience Required3+ years of collections management
experienceMust be proficient with Dialers, IVR, and Workflow
Management ToolsMust be proficient in Microsoft Office SuiteStrong
experience with Excel and ability to create pivot tables, macros,
and effective formulas Physical demands for this position
frequently include: the ability to remain in a stationary position,
move about freely inside and occasionally outside of the office,
and the operation of Our Benefits Include*:A comprehensive new hire
training program designed to help set you up for successAccess to a
robust learning management system, full of e-learning modules and
training programs to help boost your professional and personal
developmentProfessional Development and Mentor Programs plus
Ongoing Training ResourcesMultiple coverage levels for Medical,
Dental, & VisionGroup Health & Wellness Program, plus special
savings on retail items, travel, entertainment, and more through
TMX Perks Traditional 401(k) and Roth 401(k) with Company
matchFlexible Spending AccountsBasic and AD&D Life
InsuranceVoluntary benefits, including short-term and long-term
disability insurance, accident, critical illness, and hospital
confinement insurance Paid Time Off (Accrue approximately 12 days
per year, plus 2 additional days for each year of service after the
first year of employment up to a maximum of 18
days)Performance-based career advancementDiverse Culture and
Inclusive EnvironmentLearn More About Us The Director of
Collections is a member of the centralized Collections Team, which
is committed to helping customers with innovative payment solutions
and business services. Our centralized team of Collections
professionals not only add value to our stores but allow store
operators the time to do what they do best: build strong customer
relationships. To learn more about this team, visit
https://www.tmxfinancefamily.com/careers/top-talent/. Check out
what's happening in our Company
at?https://www.tmxfinancefamily.com/tmx-talks. The information
contained herein is not intended to be an all-inclusive list of the
duties and responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. *Based on current benefit offering, which is subject to
change with or without notice. Certain benefits are subject to the
terms and conditions of the governing plan documents which should
be consulted for additional details and eligibility requirements.
Important: The TMX Finance-- Family of Companies will never ask you
for banking or other payment information at any point during the
interview or hiring process, nor will we conduct an interview via
text message. Any official email correspondence will come from the
domain @titlemax.com or @titlemax.biz. In-store positions are
in-person only, remote options not available. For questions or
verification, call 1- 855-TMX-JOBS. All TMX Finance-- Family of
Companies Are Equal Opportunity Employers.PI201988912
Keywords: TMX Finance, Carrollton , Director of Collections, Executive , Carrollton, Texas
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