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Director of Collections

Company: TMX Finance
Location: Carrollton
Posted on: January 25, 2023

Job Description:

Requisition ID 2022-31614Category: Collections/Contact CenterLocation: US-TX-CARROLLTONOverviewDirector of CollectionsCarrollton, TXThe TMX Finance - Family of Companies is looking for a Director of Collections to join our team. As the Director of Collections, you will be a part of a dynamic corporate culture dedicated to supporting our stores and team members. The primary responsibility of this position is the oversight and management of the day to day operations of the inactive accounts, or charged off, division within the greater collections department. Your leadership will ensure maximum efficiency and achievement of set collection goals. The ideal candidate will have experience establishing and implementing processes and procedures for a high-volume collections center operation. Responsibilities

  • Collaborate with executive management to build collections desk infrastructure in a fast growing, entrepreneurial environment.
  • Provide leadership for the charged off collections team.
  • Consistently monitor the collections efforts and collectors to ensure performance and compliance.
  • Monitor call flow and phone activity between customers and staff to ensure quality and a consistent superior customer experience is being provided. Set department goals and provide guidance to the managers, supervisors, and staff to successfully achieve these goals.
  • Develop and align workforce strategies to address key business plans and facilitate organizational change initiatives.
  • Responsible for driving and reporting all statistical data in addition to bringing creative ideas that will increase performance.
  • Keep a constant pulse on key metrics.
  • Coach and develop all direct reports.
  • Develop reports and decks to present to Senior Management.
  • Regular review of departmental processes in order to execute process improvement opportunities.
  • Other duties as assigned by the Vice President of Loan Servicing. Qualifications
    • Bachelor's Degree or Equivalent Collections Experience Required
    • 3+ years of collections management experience
    • Must be proficient with Dialers, IVR, and Workflow Management Tools
    • Must be proficient in Microsoft Office Suite
    • Strong experience with Excel and ability to create pivot tables, macros, and effective formulas
    • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of Our Benefits Include*:
      • A comprehensive new hire training program designed to help set you up for success
      • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
      • Professional Development and Mentor Programs plus Ongoing Training Resources
      • Multiple coverage levels for Medical, Dental, & Vision
      • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
      • Traditional 401(k) and Roth 401(k) with Company match
      • Flexible Spending Accounts
      • Basic and AD&D Life Insurance
      • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
      • Paid Time Off (Accrue approximately 12 days per year, plus 2 additional days for each year of service after the first year of employment up to a maximum of 18 days)
      • Performance-based career advancement
      • Diverse Culture and Inclusive EnvironmentLearn More About Us The Director of Collections is a member of the centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. Our centralized team of Collections professionals not only add value to our stores but allow store operators the time to do what they do best: build strong customer relationships. To learn more about this team, visit . Check out what's happening in our Company at?. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Important: The TMX Finance - Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS. All TMX Finance - Family of Companies Are Equal Opportunity Employers.PI201985809

Keywords: TMX Finance, Carrollton , Director of Collections, Executive , Carrollton, Texas

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