Account Services Manager

Company: Crescent Bank
Location: Carrollton
Posted on: January 27, 2023

Job Description:

Crescent Bank is looking for a talented professional to fill an open position as Account Services Manager. Account Services encompasses management of customer accounts broadly including paymentprocessing, customer letter reconciliation and the handling of all mailroom functions. The Account Services Manager (ASM) will also own the letter vendor relationship to ensure all letters are sent within statutory guidelines. This maintenance is typically required to ensure compliance with all related federal, auto lending and banking laws as well as to ensure accurate reporting and maintenance of consumer accounts to both internal and external parties.This position will: The Account Services Manager (ASM) will ensure all mailroom operations are executed in a timely manner and within company business hours. Such as: Sort all incoming mail by department Ensure all mail is scanned into our letter repository OnBase Manage the daily operation of the mailroom ensuring an efficient workflow and resolving any issues that may arise during operating business hours The ASM will ensure all payments are processed timely Ensure payments are remitted appropriately Process/post payments to both loan management systems (Shaw and e-Collections) Reroute accounts to appropriate department for account maintenance The ASM will be expected to appropriately manage the Account Services Team, including but not limited to: Hire, counsel, coach, train, and terminate staff, as needed. Manage entitlement and timecard administration for the department. Manage department schedules to ensure coverage needed to meet department production goals. The ASM will gather, evaluate, and report on key performance indicators and prepare monthly performance dashboards. The ASM will perform first line of defense audits to ensure compliance with policies and procedures The ASM will ensure all department P&P are updated and reviewed annually ASM will assume the letter vendor management responsibility and ensure all mailed letters are indexed appropriately in the letter repository platform Other duties as assigned and/or requiredCompany Profile:Crescent Bank is a privately owned, state chartered, FDIC insured commercial bank. We have been in business for over 25 years and are located in over 20 states. While our primary business is providing auto loans to those who have a hard time securing a loan, we also provide a variety of personal and business banking services throughout Louisiana. We strive for employee advancement and growth. We offer a wide variety of benefits. Paid Vacation, Personal, Holiday, Bereavement, and Jury Duty Medical, Dental, and Vision Insurance AD&D and Multiple Life Insurances Long and Short Term Disability Insurance Flexible Spending Accounts (Medical and Dependent) Wellness Programs 401(k) with Company Match Tuition Reimbursement Payroll On Demand as you earn itAdditional Information:Education/Experience Bachelors degree; or 2 years relevant experience and/or training; or equivalent combination of education and experience. A college degree is desired.Position Requirements Strong communication skills. Must be able to communicate effectively with all levels of the company. Possess excellent knowledge of credit bureau reporting, including the CDIA Metro 2 reporting guidelines and FCRA section 623 (Furnishers of Information). Knowledge or experience with Shaw Collections or similar loan accounting systems. Excellent analytical and deductive skills. Strong problem solving and decision-making skills. Excellent research skills. Strong comprehension and must be able to read, understand, and apply banking regulations and laws.Equal Opportunity Employer/Veterans/Disabled

Keywords: Crescent Bank, Carrollton , Account Services Manager, Executive , Carrollton, Texas