Director of Collections
Company: TMX Finance
Posted on: January 27, 2023
Requisition ID 2022-31614
Category: Collections/Contact Center
Director of Collections
The TMX Finance - Family of Companies is looking for a Director of
Collections to join our team. As the Director of Collections, you
will be a part of a dynamic corporate culture dedicated to
supporting our stores and team members. The primary responsibility
of this position is the oversight and management of the day to day
operations of the inactive accounts, or charged off, division
within the greater collections department. Your leadership will
ensure maximum efficiency and achievement of set collection goals.
The ideal candidate will have experience establishing and
implementing processes and procedures for a high-volume collections
Collaborate with executive management to build collections desk
infrastructure in a fast growing, entrepreneurial environment.
Provide leadership for the charged off collections team.
Consistently monitor the collections efforts and collectors to
ensure performance and compliance.
Monitor call flow and phone activity between customers and staff to
ensure quality and a consistent superior customer experience is
being provided. Set department goals and provide guidance to the
managers, supervisors, and staff to successfully achieve these
Develop and align workforce strategies to address key business
plans and facilitate organizational change initiatives.
Responsible for driving and reporting all statistical data in
addition to bringing creative ideas that will increase
Keep a constant pulse on key metrics.
Coach and develop all direct reports.
Develop reports and decks to present to Senior Management.
Regular review of departmental processes in order to execute
process improvement opportunities.
Other duties as assigned by the Vice President of Loan
Bachelor's Degree or Equivalent Collections Experience Required
3+ years of collections management experience
Must be proficient with Dialers, IVR, and Workflow Management
Must be proficient in Microsoft Office Suite
Strong experience with Excel and ability to create pivot tables,
macros, and effective formulas
Physical demands for this position frequently include: the ability
to remain in a stationary position, move about freely inside and
occasionally outside of the office, and the operation of
Our Benefits Include*:
A comprehensive new hire training program designed to help set you
up for success
Access to a robust learning management system, full of e-learning
modules and training programs to help boost your professional and
Professional Development and Mentor Programs plus Ongoing Training
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail
items, travel, entertainment, and more through TMX Perks
Traditional 401(k) and Roth 401(k) with Company match
Flexible Spending Accounts
Basic and AD&D Life Insurance
Voluntary benefits, including short-term and long-term disability
insurance, accident, critical illness, and hospital confinement
Paid Time Off (Accrue approximately 12 days per year, plus 2
additional days for each year of service after the first year of
employment up to a maximum of 18 days)
Performance-based career advancement
Diverse Culture and Inclusive Environment
Learn More About Us
The Director of Collections is a member of the centralized
Collections Team, which is committed to helping customers with
innovative payment solutions and business services. Our centralized
team of Collections professionals not only add value to our stores
but allow store operators the time to do what they do best: build
strong customer relationships. To learn more about this team, visit
Check out what's happening in our Company at?
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills, and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
*Based on current benefit offering, which is subject to change with
or without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements.
Important: The TMX Finance - Family of Companies will never ask you
for banking or other payment information at any point during the
interview or hiring process, nor will we conduct an interview via
text message. Any official email correspondence will come from the
domain @titlemax.com or @titlemax.biz. In-store positions are
in-person only, remote options not available. For questions or
verification, call 1- 855-TMX-JOBS.
All TMX Finance - Family of Companies Are Equal Opportunity
Keywords: TMX Finance, Carrollton , Director of Collections, Executive , Carrollton, Texas
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