General Manager I

Company: HMSHost
Location: Irving
Posted on: May 4, 2025

Job Description:

General Manager IAO1031Purpose:The purpose of the General Manager I (GM) position is to manage a QSR restaurant or a small cluster of nearby restaurants or points-of-sale with sales generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates according to high operational and financial standards. The GM uses broad discretion and judgment to make leadership decisions and is responsible for the overall success of the restaurant.Essential Functions:

• Open and Close: Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening, holding Shift Managers accountable for executing all closing and opening checklists/requirements.
• Staffing/Deployment: Understands, adopts, and demonstrates manager behaviors that foster employee engagement. Deploys staff and resources to maximize profitability and accepts P&L responsibility. Assigns tasks, prepares schedules, and ensures shift coverage. Provides support, coaching, and encouragement to staff. Handles hiring, termination, promotion decisions, and promotes HMSHost as an employer of choice. Ensures diversity and inclusion, manages onboarding/offboarding, and monitors financial and operational data to meet unit goals. Recognizes staff contributions and supports employee engagement initiatives.
• Product Availability/Working Equipment: Manages daily ordering, stock levels, receiving, invoice processing, and vendor contact for supply issues. Maintains proficiency in management systems and oversees equipment maintenance. Responds to audits and minimizes waste.
• Brand Knowledge/Proficiency: Assesses staff skills, conducts training, embraces technology, and maintains knowledge of brand standards, agreements, and procedures. Develops strategies to increase revenue.
• Visual/Vibe/Appeal: Manages daily activities, resolves customer and staff issues, provides ongoing feedback, and implements marketing programs to drive revenue.
• Safety: Ensures compliance with safety and health standards, trains staff on wellness and COVID-19 protocols, and enforces safety procedures.Reporting Relationship and Other Information:This role is classified as an exempt position under the Fair Labor Standards Act, typically reporting to the Director of Operations or similar leadership. The schedule varies, requiring presence during different shifts.Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Minimum of 3 years of restaurant P&L management experience, with 5-7 years of overall restaurant experience in similar types.
• Food Service Management or Culinary program graduation may substitute for some experience.
• Strong team management, delegation, issue resolution skills, and the ability to handle multiple priorities.
• Knowledge of HMSHost policies, standards, and operations, or the ability to learn quickly.
• Ability to communicate effectively and understand menus and brand standards.Additional Information:Visit to learn more about HMSHost and career opportunities.We are an Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and a Drug-Free Workplace (DFW).
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Keywords: HMSHost, Carrollton , General Manager I, Executive , Irving, Texas