Senior Director of Operations, Tech-Enabled Services

Company: Hearst Communications, Inc.
Location: Dallas
Posted on: June 2, 2025

Job Description:

Senior Director of Operations, Tech-Enabled ServicesJob DescriptionThe OpportunityThe Senior Director of Operations for Tech Enabled Services (TES) is responsible for formulating and executing a strategic plan aligned with the organization's vision. This leadership position prioritizes achieving high product adoption, enhancing client satisfaction, and driving improved retention rates. Key responsibilities include designing and implementing processes that positively impact crucial client business metrics, proactively identifying and addressing at-risk client situations, collaborating with cross-functional leaders to foster a company-wide culture of client success, and coaching a team of direct reports to optimize individual and collective performance. The role necessitates the creation of effective services, programs, and systems that leverage both human expertise and automation to cater to diverse client sizes and service requirements.The ChallengeAt Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As the Senior Director of Operations, you will oversee collecting and managing account payments while supervising a team of Home Health and Hospice Billers, Collectors, and Cash Posters. This is a full-time position with robust benefits and an exceptional company culture.What We're Looking ForHomecare Homebase's mission is to empower exceptional care among all the clients we serve. The Senior Director of Operations, TES supports this mission by providing careful observation and keen insight into the management, accuracy, and timeliness of all billing, collections, and accounts receivable functions of the revenue cycle services division.Responsibilities Include:

• Supervise the Revenue Cycle Services teams.
• Align with cross-functional stakeholders in Product, Marketing, and Sales serving as the TES Business Partner.
• Establish consistency in the execution of effective service practices; deliver against key client metrics.
• Ensure Revenue Cycle Services department is operating properly and efficiently.
• Ensure billing managers/specialists are billing/collecting all claims in a timely manner.
• Stay up to date on Homecare Homebase platform updates.
• Provide vision, leadership, and guidance to direct reports; coach and mentor to ensure an energized, motivating work environment and desired business outcomes are achieved.
• Ensure Revenue Cycle Services department adheres to guidelines and regulations.
• Manage Expenses within the assigned budget.
• Serve as the escalation point, which may involve visiting client locations.
• Excellent communication skills and the ability to interact well with diverse individuals (Insurance companies, third party vendors, nursing homes, Medicare, Medicaid, and Revenue Cycle Services Customers at client locations).Education requirements: this career opportunity requires a bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience. An MBA or master's degree is desired but not required.What You Can Expect from UsAt Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.A Leader who cares. President Luke Rutledge has made it his mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.About Homecare HomebaseFounded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.Job Info
  • Job Identification 2023950
  • Job Category Operations
  • Posting Date 03/14/2025, 05:53 PM
  • Job Schedule Full time
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Keywords: Hearst Communications, Inc., Carrollton , Senior Director of Operations, Tech-Enabled Services, Executive , Dallas, Texas