Senior Business Analyst - 2014030
Company: Fidelity Investments
Location: Westlake, TX
Posted on: November 20, 2020
Job Description:
Triage, fixes, and performs root cause analysis for production
support incidents of workflows, service centers, event
notifications, and imaging systems. Gathers, analyzes, designs,
documents, develops, configures, and tests business process
workflows. Integrates and automates service center and XTRAC
workflows using automation tools and applications. Primary Responsibilities: Performs complex technical and functional analysis for multiple
projects supporting several workflow initiatives. Develops original and creative technical solutions to new and
on-going workflow development efforts. Develops comprehensive technical documentation including, system
requirements analysis documents, technical systems design
documents, data maps, and test plans. Designs and develops service request and messages, and two-way
communication workflow systems. Designs, develops, and supports service center enhancement
projects (portal release projects). Develops complex workflows. Integrates with service center and other applications and
automation tools. Automates workflows using Blue Prism automation tool. Builds new agents and modifies existing agents. Works on complex assignments and often multiple phases of a
project. Supports and performs all phases of testing leading to
implementation. Assists in the planning and conducting of user acceptance
testing. Responsible for post-installation testing of any problems. Provides ongoing support to identify and resolve workflow
production incidents. Education and Experience: No degree and five (5) years of experience in the job offered or
five (5) years of experience performing workflow integration and
implementing business process management workflow systems, using
TASview, BOLA, and CAM applications within the financial
industry. Or, alternatively, Bachelors degree (or foreign education
equivalent) in Finance, Accounting, Statistics, Business
Administration, Mathematics, or a closely related field and three
(3) years of experience in the job offered or three (3) years of
experience performing workflow integration and implementing
business process management workflow systems, using TASview, BOLA,
and CAM applications within the financial industry. Or, alternatively, Masters degree (or foreign education
equivalent) in Finance, Accounting, Statistics, Business
Administration, Mathematics, or a closely related field and one (1)
year of experience in the job offered or one (1) year of experience
performing workflow integration and implementing business process
management workflow systems, using TASview, BOLA, and CAM
applications within the financial industry. Skills and Knowledge: Candidate must also possess: Demonstrated Expertise (DE) designing and developing end-to-end
workflows in desktop and client facing Web applications, using
Administration and Camunda to build a workflow communication system
between client and operation teams. DE developing Robotic Processing Automation, and re-engineering
workflows using Blue Prism automation tool; and developing Robotic
Processing Automation, and re-engineering workflows using Blue
Prism automation tool, within an intermingled system environment
with multi-layer complexities to analyze strengths and weakness of
multi-systems solutions. DE designing and developing data integration between Camunda and
automation tools (Blue Prism, TASView, BOLA, and CAM) and
applications (Siebel and Mainframe for MAUI calls, eDB2, and
Service Center). DE implementing event notifications and enabling content in an
Image Management Systems for event notification systems;
establishing communication between workflow platform and TASview,
BOLA, and CAM; and enabling documentation attachment features from
client-facing front end Web applications and back-end
workflows. For full job details and to apply, please visit
https://jobs.fidelity.com/ and search for job number: 2014030.
Keywords: Fidelity Investments, Carrollton , Senior Business Analyst - 2014030, Finance , Westlake, TX, Texas