Network Support Technician (Government) with Security Clearance
Company: AT&T Government Solutions
Location: Carrollton
Posted on: March 16, 2023
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Job Description:
AT&T partners with First Responders and Public Safety
agencies at all levels of government. Join our team for a rewarding
opportunity to support critical missions and the professionals on
the front line of our nation''s security. AT&T welcomes IT
professionals who possess a strong work ethic, a passion for public
service, and dedication to our customers'' goals. AT&T has an
opening to fill a Network Support Technician (NST) position to
support an Immigration and Customs Enforcement (ICE) Office of
Chief Information Officer (OCIO) program. The NST provide Tier 2
support for integrated hardware and software; local infrastructure
deployment services; respond to end user request; provide VTC and
remote support. The NST reports to an Area Technical Lead and
provides support for 24x7 LANs and associated applications,
peripherals, connectivity, and end-users in a Service Desk
supported Tier II environment. This position relies on instructions
and pre-established guidelines to perform the functions of the job
while working independently and/or under immediate supervision. A
certain degree of creativity and latitude is required. The job
duties of the NST are as follows: * Provide LAN administrator
support with the installation, configuration and maintenance of
network communication devices, servers, network storage arrays and
tape backup units. * Provide support of network attached devices
such as computers, printers, fax machines, biometric devices,
electrocardiograms, x-ray machines, smart display, and sensors *
Provide support of mobile and wireless devices to include
smartphones, tablets and hotspots * Assist in testing, applying and
maintaining server configurations and related security patches *
Assist in maintaining and checking the health of systems and
backups to include restore testing * Monitors ITSM (ServiceNow)
assignment groups and applies troubleshooting needed to resolve
tickets * Update tickets following documentation templates and/or
guidelines to ensure quality requirements are met * Provide daily,
weekly and monthly activity reports describing activities
accomplished in a timely manner * Provide inventory support and
input to the provided inventory system for the customer *
Responsible for installing and maintaining VTC infrastructure to
include assisting with user requests * Participate in pre-scheduled
after-hours support of weekly on-call rotation and/or as a team
member supporting special projects or events * Conduct or provide
new equipment deployments and/or requested deployment support *
Provide cabling support and run cables within data centers, LAN
rooms and remote wiring closets * Analyzes functional business
requirements and design specifications for functional activities. *
Effectively contribute to technical discussions and develop and
present required briefing materials to ensure the customer''s needs
are met * Provide identification/fixing for the problems within
existing systems design/implementation of new systems, enhances the
existing systems and participates in analysis, design and new
construction of next generation IT systems. * Responsible for
understanding the needs of the customers and the realities of
commercially available IT products and creating requirements that
will allow implementation by the architecture and engineering team
and COTS products. * Must possess experience of system engineering
in one or more areas including telecommunications concepts,
computer languages, operating systems, database/DBMS and
middleware. * Communicate effectively both orally and written with
customers, stakeholders, and technical specialists Required
Clearance: Public Trust (publictrust) Required Qualifications: *
Associate Degree or equivalent experience * 1+ years'' of
IT-related support experience, preferably in a helpdesk or customer
support role * Demonstrated ability to troubleshoot and resolve
desktop, network, or other IT issues * General knowledge network
products and systems * Experience in a rapid paced, time sensitive,
high-quality environment * Good technical writing, presentation,
and documentation skills * Must have excellent team skills and
collaboration skills * Attention to detail and follow-through *
Ability to work with minimal supervision * Must be able to bend,
kneel, stretch, crawl and lift or move up to 50 lbs. * Must pass
Motor Vehicle Records check as this position is classified as a
''Regular Driver'' and overnight travel may be required. (Actual
travel percentage varies based upon location but is typically less
than 20%) * Must be a U.S. Citizen and pass the DHS Employment
Eligibility Verification process Desired Qualifications: * Prior
experience of IT support in an Enterprise environment (10,000+
end-users) * Possesses and applies expertise on multiple complex
work assignments which are broad in nature, requiring originality
and innovation in determining how to accomplish tasks. * Ability to
apply a comprehensive knowledge across key tasks and high impact
assignments. * Experience evaluating system performance results and
recommending improvements or optimizations. * Experience performing
IT hardware repairs and installing replacement parts * Experience
planning and leading technology assignments and projects. * Prior
hands-on experience with the setup, configuration and
administration of servers and backups. * Experience functioning as
a technical expert across multiple project assignments. * ITIL v4,
MCSE, A+, Security+, Network+, or other relevant certifications.
Ready to join our team? Apply Today! (none)
Keywords: AT&T Government Solutions, Carrollton , Network Support Technician (Government) with Security Clearance, Government & Protective Services , Carrollton, Texas
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