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Guest Services Representative - Carrollton, TX

Company: TOCA USA
Location: Carrollton
Posted on: March 13, 2023

Job Description:

At TOCA Everybody Plays! Headquartered in Costa Mesa, California, TOCA Football, Inc. is the largest soccer center operator in North America, and an official soccer training partner of MLS. We are transforming the soccer experience and building communities that inspire everybody to play. TOCA provides a technology backed, authentic soccer experience on demand, making players better and getting more people to play. This shared TOCA experience is the basis of a global, inclusive TOCA community in which we all share our love of the World's most popular sport.About the PositionThis person is responsible for performing the daily activities required to operate the facility, including all aspects of guest services, cash handling, concessions, and basic housekeeping within the facility.ResponsibilitiesThe Guest Services Representative will be assigned to one or more of the following skill areas:Front Desk/Reception

Communicate basic program information to all GuestsOperate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activitiesGreet and assist Guests throughout the facilityAnswer telephone in a cheerful, courteous and timely mannerConcessions
Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operationEfficiently and accurately perform daily cash handling activitiesSkillfully operate food and beverage equipment machines and prepares product in a proficient mannerManage customer flow including timeliness of service and line flow.Scorekeeper
Efficiently and accurately perform scorekeeping dutiesCommunicate effectively with referees in fast paced, dynamic environmentParty Host
Set up and decorate party room prior to guest's arrival Set up appropriate facility signageMaintain a positive and attentive demeanor throughout the party Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with timing of field useAll above areas are responsible for
Providing excellent guest services by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate AssociateDemonstrating the initiative and commitment to communication and teamwork to assure optimal Guest ServiceAdhering to First Aid and emergency guidelines and proceduresAdhere to all OSHA Safety Standards and be alert and communicate safety / security problems to the Supervisor or Lead immediately.Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or GuestsMaintaining TOCA housekeeping standards for all areas of the facility including; lobby, seating, restrooms, meeting spaces, fields, player benches and officesPeriodically, efficiently performing clerical activitiesMaintaining a professional and organized demeanor when dealing with both internal and external GuestsProviding services as required for special events, tournaments and competitionsPerforming various tasks as necessitated by Guest Service or facility requirementsAdhering to all TOCA policies and proceduresCommunicate with guests on inquiries into the soccer training methodology and technologySkills
Must be 16 years of age or olderIs a highly motivated self-starter who is service minded, enthusiastic and energeticDemonstrates an understanding of TOCA's commitment to quality service, products and entertainmentPossesses strong interpersonal and communication skillsConsistently maintains a pleasant, professional and approachable styleThrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalitiesAble to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)TOCA Football is an equal opportunity employer. We celebrate diversity throughout our organization - join the TOCA Family!About TOCA:

TOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA's training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level.

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Keywords: TOCA USA, Carrollton , Guest Services Representative - Carrollton, TX, Hospitality & Tourism , Carrollton, Texas

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