Customer Service Representative

Company: TBS GARAGE DOORS INC.
Location: Carrollton
Posted on: September 12, 2023

Job Description:

Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.

Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Keywords: TBS GARAGE DOORS INC., Carrollton , Customer Service Representative, Hospitality & Tourism , Carrollton, Texas