Customer Service Representative

Company: VORTEX COLORADO, LLC
Location: Carrollton
Posted on: September 18, 2023

Job Description:

Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers. Great Reasons to Work at Vortex
  • Hourly salary based on experience: $22.00 - $29.00
  • Career Advancement opportunities
  • Positive Work Environment
  • Recognitions and Rewards
  • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO Work Environment
    • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
    • Position requires you to be available to work in the office, not remotely
    • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
    • Must have the ability to walk short distances and sit for prolonged periods of time.
    • Noise level is moderate in an office environment. Requirements
      • High school diploma or equivalent; AA/BA preferred.
      • One (1) - three (3) years of customer service experience, or administrative background preferred.
      • Excellent communication and interpersonal skills.
      • Strong problem-solving and decision-making abilities.
      • Attention to detail and accuracy in data entry.
      • Ability to work in a fast-paced environment and able to prioritize tasks.
      • Patience, empathy, and a customer-centric mindset.
      • Ability to work effectively in a team and handle high-stress situations with professionalism.
      • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
        
        Salary Description
        
        $22.00-$29.00

Keywords: VORTEX COLORADO, LLC, Carrollton , Customer Service Representative, Hospitality & Tourism , Carrollton, Texas