Assistant Store Manager

Company: Natural Grocers Good4U
Location: Dallas
Posted on: June 2, 2025

Job Description:

Salary RangeUSD $59,000.00/Yr.OverviewThe Job in a Nutshell:The Assistant Store Manager is the second-in-command of the store, responsible for its successful operation and profitability. This includes training, directing, and monitoring all department staff.ResponsibilitiesMain Responsibilities:

• Greet and service customers according to company standards of World Class customer service.
• Provide professional leadership as expected of all company managers.
• Handle customer complaints appropriately and according to company policy.
• Maintain an inviting and shoppable store environment.
• Ensure products customers want are in stock.
• Handle special orders per company policy.
• Answer the phone per company standards and spend at least 75% of time on the sales floor assisting customers, directing staff, and attending to all departments.
• Train staff to deliver exemplary customer service and ensure accountability.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet and/or exceed targets in sales, sales per labor hour, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins and receive appropriate discounts.
• Maintain in-stock conditions meeting company standards.
• Monitor product mix, analyze departments to keep top sellers, discontinue slow movers, and introduce new products per policy.
• Ensure perishables are rotated and stocked properly.
• Manage markdowns per standards.
• Assist the Store Manager in hiring, training, and managing store personnel.
• Train staff, assign tasks, and oversee task completion.
• Ensure accurate and timely scheduling, and partner with department managers for staff sharing.
• Cross-train staff to ensure all tasks are covered and assist customers across all areas.
• Ensure staff has adequate product knowledge and utilize store resources to answer customer questions.
• Assist in performance evaluations and wage increases with input from department managers.
• Participate in hiring and disciplinary processes.
• Maintain clear communication with staff, conduct monthly meetings, and post company information.
• Ensure safety guidelines are followed at all times.
• Make timely updates to Ulti-time.
• Assist in training, coaching, and developing store personnel.
• Encourage staff to increase nutritional and product knowledge.
• Answer customer questions per standards and policies, including nutritional support statements.
• Complete daily operational responsibilities and reports promptly.
• Handle store paperwork, including Monthly Manager's Report, DSR, and Cash reports.
• Respond to department manager calls and assist with coverage as needed.
• Manage business disruptions like loiterers, solicitation, weather emergencies, and bathroom misuse.
• Work a schedule based on store needs, including evenings and weekends, for 45 hours per week.
• Support decisions made by the home office, follow directions, and perform assigned tasks.
• Read and follow communications from the home office.
• Remain flexible to changing work demands.
• Set a standard of excellence through professional demeanor and leadership.All employees are expected to be proactive and do whatever it takes to ensure the company's success.QualificationsRecipe for Success:
• High school diploma or GED; 1-2 years management experience in grocery or related retail; natural foods industry experience a plus.
• Ability to manage changing priorities.
• Ability to pass food safety training and obtain certifications as required by law.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through ongoing education.
• Highly organized with a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and complete tasks.
• Must be cashier trained.
• Proficient in MS Word, Excel, and Outlook.This description is not a contract and may change. Employees must accomplish all assigned tasks, even if not listed here.
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Keywords: Natural Grocers Good4U, Carrollton , Assistant Store Manager, Hospitality & Tourism , Dallas, Texas