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Customer Technical Support 11/2

Company: Apex Systems
Location: Carrollton
Posted on: October 19, 2020

Job Description:

Apex Systems has multiple exciting and immediate opportunities for Technical Support Representatives! If interested, please email an up to date copy of your resume to Client Proven leader in smart home technology and residential security industries Position Technical Support Representative Pay Rate 15hr Paid Weekly As a contract employee of Apex Systems, you'd be eligible for Health, Dental, Vision, and Life Insurance. Along with Short Term Disability Hospitalization Coverage Direct Deposit Weekly Pay Periods Training and Development Programs, Corporate Discounts and Perks, and our Referral Program Hours Monday - Friday from 130pm to 1000pm Location Farmers Branch, TX You will be working from home until further notice due to COVID19 Duties will include, but are not limited to Provides solutions to customer's technical issues by identifying the problem, researching answers and guiding the customer step-by-step through corrective measures for one-call resolution. Help customers with the installation of cameras, battery replacements and other components Provide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation Assign technicians to visit a customer's home if their issue cannot be resolved effectively over the phone Proactively work to assist others in achieving the organization's objectives Ideal candidate will have At least one year of technical customer experience preferred Call center experience preferred Bilingual in Spanish preferred, not required Typing skills of 35 WPM is required Professional verbalwritten communication skills EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at orSDL2017

Keywords: Apex Systems, Carrollton , Customer Technical Support 11/2, IT / Software / Systems , Carrollton, Texas

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