Senior Technical Support
Company: Digital Risk
Location: Carrollton
Posted on: February 22, 2021
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Job Description:
Company DescriptionDigital Risk's mission to Make Mortgages Safe
relies on the perfect blending of human experience and
state-of-the-art technology to serve its workforce and
clients.Digital Risk's 1,500+ team members make us one of the
largest mortgage outsource providers in the U.S., supplying
appraisal and mortgage processing, underwriting and closing to the
largest banks and loan originators.Job DescriptionProvide
professional and courteous end-user technical support in a fast
paced, team-oriented environment. Assist in all aspects of the
management and maintenance of Digital Risk's Windows-based network
in multi-location operations in Florida and Texas.Standard Duties
And Responsibilities* Responds to Help Tickets in a timely manner.*
Support, and assist end users in a professional and courteous
manner at all times.* Discover, diagnose, repair, maintain all
aspects of end-user computing experience, including but not limited
to: computer workstations, laptops, VoIP phone systems, printers,
software and rack mounted hardware.* Install computer hardware,
peripherals, software, etc. following design or installation
specifications.* Assist in Network and server administration as
directed.* Instruct users in the operation of agency equipment and
processes, including but not limited to hardware, software, and
VoIP phones.* Assist with tracking of all IT equipment and
peripherals.* Diagnose, defect, and clean all equipment of
Virus/Malware.* Other duties as directed.* Provide on-call after
hours/weekend support via a weekly rotation.QualificationsEssential
Functions* Highly experienced in the support of Office 365
environments* Active Directory topologies for Windows server 2012
and up, including basic skills like adding a user or computer, and
creating, troubleshooting and deleting Group Policy Objects*
Knowledge of DNS/TCIP, and how it relates to the internet and
Active Directory* Understanding of DHCP - Scopes and Options*
Switching and basic terminology like VLAN, VLAN Tag's and LAG's*
Windows Operating Systems through 10* File technologies including
NTFS, DFS and Windows Shares/SMB* Basic Experience with firewall
systems and VPN* SCCM understanding* Understanding of software
deployment toolMinimum EducationTechnical School, University, or
College education in a Technology Concentration. (Experience may be
substituted for education).Other Requirements* 10+ years' relevant
IT experience. Exemplary and demonstrable customer service skills.
Exceptional organizational and interpersonal skills. Attention to
detail and documentation.* Desire for continuous education and
improvement. Valid general Driver's License and vehicle available
for mileage-compensated use while at work.Required Skills,
Knowledge And Abilities* Must have working knowledge of network and
systems administration, and recommended troubleshooting
techniques.* Excellent verbal and written communication skills with
the ability to form relationships at all levels of the
organization.* Must have a working understanding of the ITIL
framework.* Energetic, responsible, self-motivated, and able to
work in a Team environment under minimal supervision.* Exceptional
Customer Service skills.* Keen attention to detail.* Able to
prioritize and perform Service Desk tasks* Excellent analytical,
interpersonal and technical skills.* Ability to work various
shiftsAdditional InformationDigital Risk is an Equal Employment
Opportunity/Affirmative Action Employer and maintains a Drug-Free
Workplace.NOTE: This job description is not intended to be
all-inclusive. Employee may perform other related duties as
negotiated to meet the ongoing needs of the organization
Keywords: Digital Risk, Carrollton , Senior Technical Support, IT / Software / Systems , Carrollton, Texas
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