Senior Technical Support

Company: Digital Risk
Location: Carrollton
Posted on: February 22, 2021

Job Description:

Company DescriptionDigital Risk's mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.Digital Risk's 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.Job DescriptionProvide professional and courteous end-user technical support in a fast paced, team-oriented environment. Assist in all aspects of the management and maintenance of Digital Risk's Windows-based network in multi-location operations in Florida and Texas.Standard Duties And Responsibilities* Responds to Help Tickets in a timely manner.* Support, and assist end users in a professional and courteous manner at all times.* Discover, diagnose, repair, maintain all aspects of end-user computing experience, including but not limited to: computer workstations, laptops, VoIP phone systems, printers, software and rack mounted hardware.* Install computer hardware, peripherals, software, etc. following design or installation specifications.* Assist in Network and server administration as directed.* Instruct users in the operation of agency equipment and processes, including but not limited to hardware, software, and VoIP phones.* Assist with tracking of all IT equipment and peripherals.* Diagnose, defect, and clean all equipment of Virus/Malware.* Other duties as directed.* Provide on-call after hours/weekend support via a weekly rotation.QualificationsEssential Functions* Highly experienced in the support of Office 365 environments* Active Directory topologies for Windows server 2012 and up, including basic skills like adding a user or computer, and creating, troubleshooting and deleting Group Policy Objects* Knowledge of DNS/TCIP, and how it relates to the internet and Active Directory* Understanding of DHCP - Scopes and Options* Switching and basic terminology like VLAN, VLAN Tag's and LAG's* Windows Operating Systems through 10* File technologies including NTFS, DFS and Windows Shares/SMB* Basic Experience with firewall systems and VPN* SCCM understanding* Understanding of software deployment toolMinimum EducationTechnical School, University, or College education in a Technology Concentration. (Experience may be substituted for education).Other Requirements* 10+ years' relevant IT experience. Exemplary and demonstrable customer service skills. Exceptional organizational and interpersonal skills. Attention to detail and documentation.* Desire for continuous education and improvement. Valid general Driver's License and vehicle available for mileage-compensated use while at work.Required Skills, Knowledge And Abilities* Must have working knowledge of network and systems administration, and recommended troubleshooting techniques.* Excellent verbal and written communication skills with the ability to form relationships at all levels of the organization.* Must have a working understanding of the ITIL framework.* Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.* Exceptional Customer Service skills.* Keen attention to detail.* Able to prioritize and perform Service Desk tasks* Excellent analytical, interpersonal and technical skills.* Ability to work various shiftsAdditional InformationDigital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

Keywords: Digital Risk, Carrollton , Senior Technical Support, IT / Software / Systems , Carrollton, Texas