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Technical Support Technician

Company: GTN Technical Staffing
Location: Carrollton
Posted on: May 2, 2021

Job Description:

Technical Support Technician Responsibilities: Join the technical support team for this fast-growing, cutting edge, wireless security company. Provide technical assistance to dealers during the installation process Conduct trouble shooting steps to identify the cause of the system not functioning properly and implement corrective actions Resolve issues for clients via phone Recommend hardware and software improvements Track customer issues and resolutions Qualifications: Previous technical support, customer service, or other related fields Call center experience is required Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Knowledge of security systems is a strong plus Knowledge of access control systems is a strong plus Knowledge of wireless technologies especially cellular a strong plus " We are GTN The Go To Network"

Keywords: GTN Technical Staffing, Carrollton , Technical Support Technician, IT / Software / Systems , Carrollton, Texas

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