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Technical Support Specialist - Remote

Company: WP Engine
Location: Carrollton
Posted on: August 1, 2022

Job Description:

As a Technical Support L1, you'll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers.WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think creatively, then this role is for you!Requirements for the Role:1-2 years of experience working in technical support or a customer service position.Open source content management systems.WordPress: knowledge of WordPress, Plugins, and Themes.Knowledge of DNS and SSL.You understand the usage of file systems and the tools for remotely managing web content on a web or file server.Knowledge of Linux Command Line.You have experience with StudioPress and/or the Genesis framework.You have previous experience with online Chat and/or instant messaging tools.You have previously worked with customers via phone support.Understanding of the core error codes associated with web hosting.Contract type:Effective (CLT)Salary:NegotiableWork schedule:Mon - Fri09:00 - 18:00, 08:00 - 17:00Benefits:Career Plan, Health Plan, OthersBenef--cios:Plano de Carreira, Plano de Sa--de, Outros

Keywords: WP Engine, Carrollton , Technical Support Specialist - Remote, IT / Software / Systems , Carrollton, Texas

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