NOC Manager
Company: FiberLight LLC
Location: Plano
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Description: The NOC Manager
holds a vital role in leading a team of Network Operations Center
(NOC) professionals in managing FiberLight’s transport network. The
NOC Manager is responsible for managing the day-to-day operations
of the day shift NOC team. This position will support operations by
assisting with system and process improvements, change
implementation, and training/mentoring of subordinates. Success in
this role is highly reliant on the ability to effectively
prioritize and manage multiple tasks, lead and develop the NOC
team, collaborate with internal partners, and effectively
communicate NOC activities to external stakeholders. It is also
imperative that individuals in this role must have the ability to
adapt to rapidly changing environments and networks, learn new
technologies, process information quickly, must have the ability to
work both independently and in a team environment. Essential Job
Functions Manage and mentor a 24x7x365 NOC support team in daily
operations by effectively communicating expectations and goals and
driving accountability, planning, monitoring, and appraising
results. Perform daily system monitoring, verifying the integrity
and availability of systems and key processes, reviewing system and
application logs, and verifying completion of scheduled jobs.
Develop policies and procedures to enhance workflow efficiencies
and ensure SLA compliance. Measure and monitor the effectiveness of
systems, processes, and policies to ensure consistent value
delivery and recommend changes to improve NOC performance. Ensure a
positive customer experience is at the forefront of all decisions
and recognize ways to improve that experience. Generate and process
trouble tickets for technical support and drive to resolution.
Manage ticket escalations and coordinate support from different
organizations. Identify alarms, perform diagnostics,
troubleshooting, and dispatch, as required, to the appropriate
Carriers or FiberLight field service technician. Respond to
internal and external customer escalations. Perform duties in a
high-pressure, fast-paced environment. Create reports for
FiberLight management and customers. Host / attend internal and
external performance review calls as requested. Provide leadership
and direction with peers and subordinates. Requirements:
·Bachelor’s Degree in Telecommunications, Engineering, a related
field or the equivalent in training and experience. Five years of
work experience with communications networks or the equivalent in
training and experience. Three years of management experience with
proven leadership abilities. Customer solutions-oriented, with
exceptional verbal and written skills. Operations focused on a
customer support background. Flexibility in work schedule, as this
position will require occasional escalation to the management team
during after-hours network events. Effective oral and written
communication. This position will interact with customers and
internal executives at all levels. Other Skills/Abilities Excellent
troubleshooting skills and methodologies. Experienced in analyzing
issues, distilling, and communicating their relevant aspects.
Ability to identify risks/issues and develop recommendations for
resolution. Communicate complex technical issues to multiple levels
of non-technical personnel. Strong technical background in Fiber
Networks, Optical Networking, and Ethernet based solutions.
Attention to detail with good organizational capabilities. Ability
to prioritize with good time management skills.
Keywords: FiberLight LLC, Carrollton , NOC Manager, IT / Software / Systems , Plano, Texas
