Service Product Analytics Team - Quant Analytics Lead
Company: JPMorganChase
Location: Plano
Posted on: April 1, 2026
|
|
|
Job Description:
Description Join a team that offers a dynamic environment where
your analytical expertise will help shape strategic decisions and
drive impactful outcomes for the organization. As a Quant Analytics
Lead, within the Service Product Analytics team, you will lead the
analytics book of work and collaborate with a cross-functional team
to support the Service Product and work closely with partners
across Finance, Customer Experience, Design, Software Engineering,
and Product Ownership. Job Responsibilities: Build holistic
insights by integrating customer, account, digital, financial, and
operational data sets to inform strategic decision-making and
import, clean, transform, and validate data from multiple sources
to prepare for advanced analytics and modeling. Develop robust
business cases, size addressable populations, and estimate the
potential impact of proposed measurement plans and scope,
implement, and track new features and enhancements within the
customer servicing journey to optimize customer experience and
operational efficiency. Identify customer interactions and events
across various channels to gain a deeper understanding of customer
journeys and pinpoint friction points. Utilize a range of
analytical and statistical tools—including Alteryx, Excel, SQL,
Python, and Tableau—to analyze and interpret trends and patterns in
complex data sets. Support the creation and delivery of
presentations that summarize key insights and actionable
conclusions, often tailored for executive audiences and c
ollaborate with business stakeholders to translate strategic
objectives into actionable analytics initiatives and measurement
frameworks. Lead cross-functional projects, coordinating with
product, technology, and business teams to deliver impactful
analytics solutions and champion the use of advanced analytics
techniques, such as machine learning and predictive modeling, to
uncover deeper insights and drive innovation. Establish and monitor
key performance indicators (KPIs) to measure the effectiveness of
analytics initiatives and inform ongoing strategy. Required
Qualifications, Capabilities, and Skills: Bachelor’s degree
required, with a strong academic background; 10 years of experience
building statistical and machine learning models that integrate
multiple data inputs from diverse sources, particularly in
Marketing, Customer Journey, Operations, or Finance. Minimum of 8
years of hands-on experience in data analysis and demonstrated
technical expertise in data modeling, data analysis, and
segmentation techniques. Proficient in Business Intelligence and
analytical tools such as Alteryx and Tableau. Self-sufficient in
querying and extracting data from enterprise databases and data
lakes, including platforms such as Snowflake, GOS, and AWS Athena.
Exceptional analytical skills, with the ability to collect,
organize, analyze, and disseminate large volumes of information
with meticulous attention to detail and accuracy. Analytical rigor,
with the ability to synthesize information across multiple
platforms, systems, and organizations, and deliver superior data
analysis. Strong communication skills, including the ability to
develop and deliver concise presentations that clearly articulate
challenges, actions, and results for complex issues, creating
clarity and driving action among key stakeholders. Proven ability
to distill data into actionable insights for executive leadership.
Preferred Qualifications, Capabilities, and Skills: Experience
developing financial business cases is highly desirable. Background
in analytics or experience within consumer or retail banking is
preferred. Familiarity with AWS technologies is a plus. Advanced
analytics acumen, with a Master’s degree in a relevant technical or
quantitative field—such as Mathematics, Finance, Statistics,
Operations Research, or Economics—is preferred.
Keywords: JPMorganChase, Carrollton , Service Product Analytics Team - Quant Analytics Lead, IT / Software / Systems , Plano, Texas
