Digital Banking Product Analyst
Company: PrimeLending
Location: Richardson
Posted on: April 2, 2026
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Job Description:
Description Benefit highlights: 11 Paid Holidays, 15 days of
PTO, 401k Matching, Health Benefits, and more! The Digital Banking
Product Analyst supports and administers the bank’s digital banking
platforms, including online/mobile banking, payment channels, and
fraud/dispute systems. The role monitors system performance,
troubleshoots and resolves technical issues, and serves as a
subject matter expert on digital banking functionality.
Responsibilities include performing configuration changes, managing
user provisioning, analyzing system and customer activity, and
producing reports for management, fraud, legal, and compliance
teams. The position also tests and implements system enhancements,
maintains procedures, and provides support for escalated
operational and customer issues. Responsibilities Actively monitors
digital banking platforms (online and mobile) using system
dashboards, alerts, and performance metrics to ensure high
availability, fast response times, and stable customer experience.
Investigates system incidents by reproducing issues, reviewing
logs, and gathering diagnostic data, then coordinates with IT,
vendors, and product teams to drive timely resolution and document
root causes. Serves as the subject matter expert for online
banking, mobile banking, and payment workflows, advising cross ?
functional partners on system capabilities, limitations, and
process impacts. Executes system configuration updates while
adhering to change ? management controls. Manages internal access
provisioning, ensuring correct role mapping, entitlement setup, and
periodic audits for system users. Builds analytical reports
highlighting customer behavior, feature adoption, transaction
patterns, session activity, and system utilization trends to
support business and operational decisions. Generates payment ?
related reporting (e.g., ACH, bill pay, transfers) for management
review, identifying volume spikes, failure trends, and operational
risk indicators. Conducts testing of new releases, patches, feature
enhancements, and vendor updates. Creates and updates process
documentation, including step ? by ? step procedures, operational
workflows, and cross ? departmental instructions, while ensuring
alignment with regulatory and audit requirements. Provides support
for escalated customer issues by analyzing complex scenarios,
validating data across multiple systems, and advising support teams
on resolution paths. Performs targeted data analysis for fraud,
legal, and compliance teams, including usage verification,
transaction ? level investigations, and historical activity reviews
to support internal cases. Maintains and updates fraud and dispute
system configurations, coordinates end ? to ? end testing for rule
changes, dispute workflows, and fraud ? mitigation enhancements to
ensure accuracy and compliance. Other duties as assigned
Qualifications Bachelor’s degree in Information Systems, Computer
Science, MIS, Business Administration, or a related field;
equivalent relevant experience may be considered in lieu of a
degree. 3 to 5 years digital/online banking, payments, or fintech
platform operations within a financial institution or comparable
vendor environment. Direct experience with online/mobile banking
platforms (e.g., Q2, Alkami, Fiserv, FIS, Jack Henry, Temenos) Tier
2/3 escalation support experience: root ? cause analysis, log
review, defect reproduction, and vendor ticketing/coordination.
Ability to query and analyze data (SQL preferred) across digital
channel databases or vendor extracts; build concise management
reports/dashboards (Excel, Power BI or Tableau). Experience
analyzing usage trends, feature adoption, transaction patterns, and
generating payment ? specific reporting (ACH, wires, bill pay)
preferred. Excellent verbal, written, and interpersonal
communication skills with the ability to communicate complex
payment processes to both technical and non technical audiences.
Demonstrated analytical, organizational, and problem-solving
abilities, with a strong attention to detail and the capacity to
manage multiple priorities in a deadline-driven environment.
Self-motivated and results-oriented, with a commitment to
continuous improvement and operational excellence. The above
statements are intended to describe the general nature and level of
work being performed by individuals in, or assigned to, the above
position and are not intended to be construed as an exhaustive list
of all responsibilities, duties and skills required, and may be
changed at the discretion of the Company.
Keywords: PrimeLending, Carrollton , Digital Banking Product Analyst, IT / Software / Systems , Richardson, Texas
