Digital Channels Middleware Platform Senior Product Associate
Company: JPMorganChase
Location: Plano
Posted on: April 2, 2026
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Job Description:
Description Unleash your expertise in product development and
optimization by leveraging user research, analyzing metrics, and
collaborating across one of the world’s most innovative financial
organizations. Shape the future of product delivery while crafting
solutions that enhance and optimize customer experiences. Lead
end-to-end processes, manage dependencies, and liaise with
stakeholders as part of a team at the forefront of innovation. As a
Senior Product Associate in Digital Channels Middleware Platforms
team, you contribute to the team by leveraging your expertise in
product development and optimization to make a significant impact,
supported by user research and customer feedback to fuel the
creation of innovative products and continuously improve existing
offerings. Collaborate closely with cross-functional teams and play
a crucial role in shaping the future of our products and ongoing
success. You work to enhance and optimize the way products are
delivered to customers. As a key member of the team, you create
solutions and efficiencies that enable successful implementations
in an expedient and organized way. Job responsibilities Partners
with the Product Manager to identify new product opportunities that
reflect the needs of our customers and the market through user
research and discovery. Considers and plans for upstream and
downstream implications of new product features on the overall
product experience. Supports the collection of user research,
journey mapping, and market analysis to inform the strategic
product roadmap and provide insight on potential product features
that provide value to customers. Analyzes, tracks, and evaluates
product metrics including work to time, cost, and quality targets
across the product development life cycle. Writes the requirements,
epics, and user stories to support product development. Leads
end-to-end product delivery processes including intake, dependency
management, release management, product operationalization,
delivery feasibility decision-making, and product performance
reporting, while escalating opportunities to improve efficiencies
and functional coordination Leads the completion of change
management activities across functional partners and ensures
adherence to the firm’s risk, controls, compliance, and regulatory
requirements Manages timelines and dependencies effectively while
monitoring blockers, ensuring adequate resourcing, and liaising
with stakeholders and functional partners Develops and maintains
evergreen quarterly roadmaps and summary to ensure alignment with
strategic goals and provide clear vision for product delivery
Coordinate and manage stakeholders to ensure smooth delivery of
product features Create presentations and documentation, including
product feature release updates. Communicate with senior leadership
and promote product features to align with strategic goals.
Required qualifications, capabilities, and skills 3 years of
experience or equivalent expertise in product management or a
relevant domain area Proficient knowledge of the product
development life cycle Experience in product life cycle activities
including discovery and requirements definition Developing
knowledge of data analytics and data literacy 3 years of experience
or equivalent expertise in product delivery or a relevant domain
area Demonstrated ability to execute operational management and
change readiness activities. Good understanding of delivery and
demonstrate implementing continuous improvement processes
Experience in product or platform-wide release management, in
addition to deployment processes and strategies Proven
organizational skills with a high level of proactive, personal
initiative, good work ethic, and ability to work independently and
across functional teams Excellent critical thinking and analytical
skills. Excellent communication and interpersonal skills Flexible,
adaptable to shifting priorities; able to manage multiple tasks and
projects in a fast-paced, results-driven environment. Customer
focused with the ability to turn insights into action Proven
stakeholder management skills working across product, technology,
agility, design and data teams to develop robust and timely product
delivery plans and execution mechanisms within an agile framework.
Good expertise and experience in working within an agile product
delivery lifecycle Preferred qualifications, capabilities, and
skills Proficient knowledge of the product development life cycle,
design, and data analytics
Keywords: JPMorganChase, Carrollton , Digital Channels Middleware Platform Senior Product Associate, IT / Software / Systems , Plano, Texas
