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Client Service Manager - HR/Payroll

Company: Fidelity Investments
Location: Carrollton
Posted on: March 25, 2020

Job Description:

Job Description: Fidelity Benefits Marketplace (FBM) provides human resources, payroll, and benefits products and services to small and mid-sized companies with 50-1,000 employees. The Team Fidelity Benefits Marketplace (FBM) is seeking a HR/Payroll Client Service Manager (CSM). The CSM is responsible for servicing Fidelity’s HR/Payroll clients and building/maintaining relationships with key client administrators and executives. The CSM fields incoming inquiries (both calls and emails) from client administrators, answers clients’ questions, and works to resolve complex issues. In order to be successful, the candidate needs to have a strong understanding of human resources, payroll, and benefits products/services. The candidate should also be customer oriented and possess strong problem solving skills. The Expertise You Have 2+ years of human resources, payroll, benefits administration experience At least one year institutional client service experience Bachelor’s degree or equivalent The Skills You Bring The ability to anticipate problems and develop solutions in a fast paced environment Strong customer orientation and a desire to deliver a “wow” experience Excellent negotiation and communication skills (verbal and written) The Value You Deliver Field and answer inquiries from clients Research and resolve a wide variety of issues (technical, configuration, tax, payroll funding reconciliation, 401(k) integration, general ledger related questions, etc.) and articulate the solution to the client in a timely fashion Provide exceptional customer service to deliver a dynamic client experience Work internally with various business groups including but not limited to Tax, Financial Operations, Payroll Operations, Implementation and Fidelity 401(k) Understand the human resources and payroll markets and their needs by keeping current with industry trends and developments in the marketplace Certifications: Category: Client Service We welcome those with experience in jobs such as General, General, and General and others in the General to apply.

Keywords: Fidelity Investments, Carrollton , Client Service Manager - HR/Payroll, Other , Carrollton, Texas

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