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Shared Info Support, Sr

Company: Freddie Mac
Location: Carrollton
Posted on: March 27, 2020

Job Description:

Do you have a combination of technology, Analytical, and people skills? If so, explore a career opportunity with Freddie Mac Data & Decisions, Data Execution team. Data Execution team provides business ownership and Business Operations Management for Contract, Loan, Mortgage Back Securities (MBS) and Primary Market Loan (PML) APPs, and data services such as Common Transformation Services (CTrS), and Document Storage System (DOCSS), and Big Data Analytical Platform (BDAP) to ensure data accessibility, availability, accuracy, and integrity.

The primary function of this role will be to provide Data Steward responsibilities and partner with application development team, various IT support organizations, and business stakeholders to identify and adopt efficiencies across the applications.

Your Work Falls into Three Primary Categories:

Business Operational Support

  • Responsible for maintaining/updating enterprise data application systems that have completed the development stage and are running in the daily operations of the firm.
  • Delivers subject matter expertise support for day to day operations by independently determining and developing approach to solutions.
  • Provides enterprise data support for key controls and process over the shared information assets including collecting artifacts to prove compliance.
  • Takes responsibility for resolutions to an extensive range of complicated data problems.
  • Participate in rotation schedules to effectively support the applications.
  • Monitor the applications for completeness and accuracy using identified toolsData Analysis and Documentation
  • Performs impact data analysis, leveraging current data sources including databases, documentation, SME knowledge and other artifacts.
  • Analyzes and evaluates data issues/requests to formulate business requirements.
  • Follows established processes, procedures, standards and directions.
  • Maintains process documentation and other relevant records as needed for requirements, UAT, procedures, control reports, and other technical/business support for all enterprise data assets.Communications and Customer Engagement
  • Writes clear and concise communications
  • Represents the organization as the principal customer contact and often performs project leadership role.
  • Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.
  • Acts as a liaison between business area and technical team to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome.
  • Constantly look for opportunities to enhance and gain efficiencies to provide optimal customer service experience.Qualifications
  • Typically has 5 - 7 years related experience.
  • Bachelor---s degree or equivalent work experience.
  • Strong interpersonal and communication skills (verbal and written).
  • Strong problem-solving skills.
  • Ability to multi-task and analyze information
  • Experience in enforcing in data controls and identifying data quality issues.
  • Proficiency in using SQL (Structured Query Language) and MS Office Products (Word, Excel, Power Point, Share Point)Keys to Success in this Role
  • Ability to work with and collaborate across teams, building trust and being influential
  • Curiosity and interest to learn new technology trends and implement into APPs to better service users
  • Ability to understand business needs to help translate to technical solutions
  • Team player, and good listenerPreferred Skills

    Additional Information
    Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you---ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Keywords: Freddie Mac, Carrollton , Shared Info Support, Sr, Other , Carrollton, Texas

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