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Product Support Associate

Company: Thomson Reuters
Location: Carrollton
Posted on: November 22, 2020

Job Description:

0.4 Job DescriptionJob DescriptionThomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals inthe financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization. Role Summary: The Product Support Associate will focus on responding appropriately to phone calls, web entry and chat requests from internal and external customers who have questions around one or two products within the ONESOURCE suite. Primary Responsibilities: Provide support to customers via phone, email and/or chat leveraging internal resources in a timely mannerWork on cases/tickets according to established departmental practicesDocument all interactions following standard operating proceduresCollaborate with other support teams involving integration between ONESOURCE productsImprove the quality of the customer experience on a daily basisEscalate calls to supervisor when necessary and appropriateAssist other Support teams based on need and availability Technical /Professional Skills & Competencies: Essential Skills:Ability to use phone and computer systemsDemonstrate customer service skillsStrong verbal and written communication skillsGood teamwork skillsApply knowledge quicklyAbility to work varying shiftsFamiliarity with Microsoft Windows, Word and Excel applicationsExcellent follow through, attention to detail and able to adhere to a set deadlineDesired Skills:Financial Services and/or accounting courses or industry experienceExperience with tax research software highly beneficial Education/Certification(s): High school diploma or GED requiredAssociate's degree preferred and/or equivalent work experience will be taken into considerationDo you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information about Thomson Reuters can be found on thomsonreuters.com. LocationsCarrollton-Texas-United States of AmericaPandoLogic. Category: Marketing & Biz Dev, Keywords: Product Marketing Specialist

Keywords: Thomson Reuters, Carrollton , Product Support Associate, Other , Carrollton, Texas

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