Charge Off Collector
Company: TMX Finance
Location: Carrollton
Posted on: February 18, 2021
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Job Description:
Requisition ID 2020-8626Category: Collections/Contact
CenterLocation: US-TX-CarrolltonOverviewCharge Off
CollectorCarrollton, TexasThe TMX Finance - Family of Companies is
looking for a Charge Off Collector to join our team and become part
of a dynamic corporate culture dedicated to supporting our stores
and team members. Our Collections Agents use their customer service
and negotiation skills to work with title loan and personal loan
customers facing payment difficulties and assist customers in
settling their accounts. Whether it's accepting payments over the
phone or setting up a payment plan, our Collections Agents handle
sensitive customer information daily with the highest of integrity.
You come to the table with the dedication and work ethic we expect
of every team member, and we'll provide you with the training,
tools, and resources you'll need to succeed.ResponsibilitiesConduct
calls to account holders who are past due to negotiate payment
arrangements or settlements within set guidelines.Receive calls
from customers whose accounts are charged off to answer payment
questions or make payment arrangements.Record transactions and
customer interactions with accuracy and detail.Ensure all federal
and state guidelines, including FDCPA, are followed while meeting
defined Quality Assurance requirements and other measures of
success.QualificationsMinimum one year of previous telesales or
collections experienceExcellent interpersonal, verbal, and written
communication skillsListening skills with the ability to ask
probing questions, understand concerns, and overcome
objectionsAbility to effectively manage multiple priorities and
adapt to change within a fast-paced business environmentAbility to
type 40+ wpmProficiency in Microsoft Office SuiteBonus
QualificationsBachelor's DegreeBilingual English/SpanishLearn More
About UsThe Charge Off Collector is a member of the Centralized
Collections Team, which is committed to helping customers with
innovative payment solutions and business services. To learn more
about the Centralized Collections Team, visit Limited Sunday hours
may be required during certain times of the year (i.e., the holiday
season) at the Company's discretion. Store hours, schedules, and/or
the minimum number of hours required for this position may be
subject to change at the sole discretion of the Company. Speak with
your recruiter for the most up-to-date hourly requirements due to
the COVID-19 pandemic. Standing, walking, sitting, repetitive
movements and use of mechanical controls, such as keyboard, are
frequently required. All TMX Finance - Family of Companies Are
Equal Opportunity Employers. PI129056812
Keywords: TMX Finance, Carrollton , Charge Off Collector, Other , Carrollton, Texas
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