Technical Support Representative
Company: Aerotek
Location: Carrollton
Posted on: February 18, 2021
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Job Description:
Description:Taking calls approximately 70 to 80% of the time.
Call volume would be around 58 to 60 calls per day. Calls are
recorded. The other time consists of responding to e-mails and
following up on parts.Provide technical support and oven
troubleshooting assistance over the telephone to field technicians
repairing ovensIn this position they are taking calls approximately
70 to 80% of the time. Call volume would be around 58 to 60 calls
per day. The other time consists of responding to e-mails and
following up on parts.Independently respond to assigned service
calls, diagnose problems and making appropriate repair suggestions.
Determine parts and supplies needed to complete service requests
and update service records to reflect work that was done. Serve as
escalation (technical) support for the Claims Agents. Service
Technicians will also participate in training field technicians on
oven repair in a classroom type setting.Skills:troubleshooting,
schematics, technical supportTop Skills Details:troubleshooting,
schematics, technical supportAdditional Skills &
Qualifications:Education/Experience: Candidate should have good
troubleshooting skills and be able to read schematics. 2 -3 Years
working at a Food Equipment or similar manufacture. (Desirable but
not required.) Candidate should have good troubleshooting skills
anExperience Level:Intermediate Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Carrollton , Technical Support Representative, Other , Carrollton, Texas
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