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IT Support Operation (Internal Project) - Japanese Bilingual

Company: Cinter Career Services
Location: Carrollton
Posted on: February 19, 2021

Job Description:

We're looking for an experienced IT Operation to supervise our ongoing technical maintenance support and internal projects. As a key member of the Technology team, you'll be in charge of all support operations and internal projects. Teamwork and customer-focused decision making are key as we believe in using collaboration to achieve operation and internal project success. We offer a collaborative and challenging work environment. Together with the team, you'll deliver operation support and internal projects to our customers and ensure the monitoring of all services.

Responsibilities

  • Initiate, plan, execute, monitor, and deliver our operation support and internal projects
  • Create project-related documents
  • Maintain communication between the team, stakeholders, and clients
  • Lead and provide technical leadership
  • Ensure that the operational support and internal project's status is communicated to the team, stakeholders, sponsors, and clients
  • Collaborate with the other technical support team
  • Create and deliver weekly and monthly reports
  • Lead team meetings and sprint reviews
  • Align business objectives with the operation support's an internal project's goals
  • Manage the resource allocation
  • Offer operation support and internal project management advice to executives when needed
  • Ensure all quality standards are met
  • Create internal and external reports if necessary
  • Choose the right team members for our operation and internal projects
  • Provide technical oversight of Managed Services delivery across infrastructure, network, security, server, storage, and cloud solutions
  • Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders at a variety of levels
  • Devising and establishing IT policies and systems to support the implementation of strategies set by upper management
  • Lead major incident management service recovery and technical troubleshooting efforts for both internal and client impacting incidents

    ESSENTIAL FUNCTIONS:
    • Provide the support service at the service operation time period, which is instructed by the client and/or company management.
    • Be at the client operation site before the service operation time starts.
    • Be at the client operation site with the cloths, which was instructed by the client and/or company management.
    • Have a proactive communication with client and company management
    • Understand requirements and instruction/company management and provide the service based on the requirements and instructions
    • Read and understand any company provided documents and training

      Qualification and Requirements
      • Bachelor's degree (Master's degree is preferred)
      • 4+ years of experience in IT projects
      • Proven experience in creating support/project-related documents
      • Demonstrated success in delivering support
      • Outstanding grasp of IT concepts, processes, and web standards
      • Ability to effectively manage small to medium-sized projects
      • Proven leadership skills
      • Attention to details
      • Ability to communicate and solve conflicts effectively
      • Strong organizational skills
      • Knowledge of one or more project management tools
      • Advanced analytical skills
      • Budget and time management experience
      • Ability to work remotely (some team members work from another office)

        Skills
        • English/Japanese
        • Knowledge of MS Office and Projects
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Keywords: Cinter Career Services, Carrollton , IT Support Operation (Internal Project) - Japanese Bilingual, Other , Carrollton, Texas

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