Technical Support/Service Representative
Company: Aerotek
Location: Carrollton
Posted on: February 23, 2021
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Job Description:
Description:Taking calls approximately 70 to 80% of the time.
Call volume would be around 58 to 60 calls per day. Calls are
recorded. The other time consists of responding to e-mails and
following up on parts.Provide technical support and oven
troubleshooting assistance over the telephone to field technicians
repairing product. In this position they are taking calls
approximately 70 to 80% of the time. Call volume would be around 58
to 60 calls per day. The other time consists of responding to
e-mails and following up on parts.Independently respond to assigned
service calls, diagnose problems and making appropriate repair
suggestions. Determine parts and supplies needed to complete
service requests and update service records to reflect work that
was done. Serve as escalation (technical) support for the Claims
Agents. Service Technicians will also participate in training field
technicians on product repair in a classroom type setting.Top
Skills Details:troubleshooting, schematics, technical
supportAdditional Skills & Qualifications:Education/Experience:
Candidate should have good troubleshooting skills and be able to
read schematics. 2 -3 Years working at a Food Equipment or similar
manufacture. (Desirable but not required.) Candidate should have
good troubleshooting skillsExperience Level:Intermediate Level
About Aerotek:We know that a company's success starts with its
employees. We also know that an individual's success starts with
the right career opportunity. As a Best of Staffing Client and
Talent leader, Aerotek's people-focused approach yields competitive
advantage for our clients and rewarding careers for our contract
employees. Since 1983, Aerotek has grown to become a leader in
recruiting and staffing services. With more than 250 non-franchised
offices, Aerotek's 8,000 internal employees serve more than 300,000
contract employees and 18,000 clients every year. Aerotek is an
Allegis Group company, the global leader in talent solutions. Learn
more at Aerotek.com.The company is an equal opportunity employer
and will consider all applications without regards to race, sex,
age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Carrollton , Technical Support/Service Representative, Other , Carrollton, Texas
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