Technical Support/Service Representative

Company: Aerotek
Location: Carrollton
Posted on: February 23, 2021

Job Description:

Description:Taking calls approximately 70 to 80% of the time. Call volume would be around 58 to 60 calls per day. Calls are recorded. The other time consists of responding to e-mails and following up on parts.Provide technical support and oven troubleshooting assistance over the telephone to field technicians repairing product. In this position they are taking calls approximately 70 to 80% of the time. Call volume would be around 58 to 60 calls per day. The other time consists of responding to e-mails and following up on parts.Independently respond to assigned service calls, diagnose problems and making appropriate repair suggestions. Determine parts and supplies needed to complete service requests and update service records to reflect work that was done. Serve as escalation (technical) support for the Claims Agents. Service Technicians will also participate in training field technicians on product repair in a classroom type setting.Top Skills Details:troubleshooting, schematics, technical supportAdditional Skills & Qualifications:Education/Experience: Candidate should have good troubleshooting skills and be able to read schematics. 2 -3 Years working at a Food Equipment or similar manufacture. (Desirable but not required.) Candidate should have good troubleshooting skillsExperience Level:Intermediate Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Carrollton , Technical Support/Service Representative, Other , Carrollton, Texas