Bilingual Account Collections Specialist

Company: TMX Finance
Location: Carrollton
Posted on: April 9, 2021

Job Description:

Requisition ID 2021-9400Category: Collections/Contact CenterLocation: US-TX-CarrolltonOverviewBilingual Account Collections SpecialistCarrollton, TXThe TMX Finance-- Family of Companies is looking for an Account Collections Specialist to join our team and manage the end-to-end recovery process for our dedicated customer base. Your ability to set an unmatched customer experience will allow you to build relationships and effectively collect, preventing from further loss and charge-off accounts. Your ability to overcome objections, resolve disputes, and maintain strong relationships with vendors will be your keys in meeting daily and monthly collection goals. The health and well-being of our Team Members, their families, and our customers remains a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, wearing face coverings (subject to certain exemptions), cleaning frequently, and following state and local requirements as well as Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines. ResponsibilitiesWork to meet or exceed company set performance metrics by effectively managing accounts and overseeing full-cycle recovery processes while maintaining a focus on positive customer experiences to prevent further loss and charge off accounts. Educate customers on payment and account options. Accept, record and process transactions with accuracy and confidence. Follow state-specific and Company guidelines to skip trace and collect contact information with professionalism and integrity. Build and maintain close partnerships with vendors on auctions, vehicle sales, and moving consignment. Ensure the organization's collections and risk management strategies are carried out in a manner that results in the most profitable collections possible and in strong performance of the finance loan portfolio and risk-related products. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations, including FDCPA, CCPA, and CFPB. Work efficiently in a rapidly-changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communication and interact with customers and team members at all levels.Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.QualificationsHigh School Diploma or equivalent Minimum 1-2 years of face to face customer serviceMinimum one-year experience in customer serviceExcellent verbal and written communication skillsAbility to work phone, Point of Sale, Microsoft Office, and other systemsMust be at least 19 years of ageAbiility to work in a fast-paced, rewarding, and results-driven environmentProven capability to handle multiple competing tasks with ease and enthusiasm Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply)Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.Bilingual (English/Spanish)Preferred QualificationsSalesforce, Lexis Nexis, and skip tracing software experience is preferredAssociate's Degree or higherExperience in retail, sales, or financial industryLearn More About UsThe Bilingual Account Collections Specialist is a member of the Virtual Store Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support. Check out what's happening in our Company at https://www.tmxfinancefamily.com/tmx-talks.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. All TMX Finance-- Family of Companies Are Equal Opportunity Employers. PI132402805

Keywords: TMX Finance, Carrollton , Bilingual Account Collections Specialist, Other , Carrollton, Texas