Charge Off Collector
Company: TMX Finance
Posted on: April 28, 2021
Requisition ID 2021-9429Category: Collections/Contact
Charge Off Collector
The TMX Finance-- Family of Companies is looking for a Charge Off
Collector to join our team and become part of a dynamic corporate
culture dedicated to supporting our stores and team members. Our
Collections Agents use their customer service and negotiation
skills to work with title loan and personal loan customers facing
payment difficulties and assist customers in settling their
accounts. Whether it's accepting payments over the phone or setting
up a payment plan, our Collections Agents handle sensitive customer
information daily with the highest of integrity. You come to the
table with the dedication and work ethic we expect of every team
member, and we'll provide you with the training, tools, and
resources you'll need to succeed.
The health and well-being of our Team Members, their families, and
our customers remains a top priority for us. That's why we've taken
a number of steps to help maintain a clean and safe environment
where Team Members can thrive, and customers can feel safe.
Currently, in our stores and Corporate offices, we're practicing
social distancing, wearing face coverings (subject to certain
exemptions), cleaning frequently, and following state and local
requirements as well as Center for Disease Control (CDC) guidelines
to help ensure a clean and safe environment for all. As the
situation evolves, changes may be made to our practices, in line
with state and local mandates as well as CDC-guidelines.
Conduct calls to account holders who are past due to negotiate
payment arrangements or settlements within set guidelines.
Receive calls from customers whose accounts are charged off to
answer payment questions or make payment arrangements.
Record transactions and customer interactions with accuracy and
Ensure all federal and state guidelines, including FDCPA, are
followed while meeting defined Quality Assurance requirements and
other measures of success.
- Minimum one year of previous telesales or collections
- Excellent interpersonal, verbal, and written communication
- Listening skills with the ability to ask probing questions,
understand concerns, and overcome objections
- Ability to effectively manage multiple priorities and adapt to
change within a fast-paced business environment
- Ability to type 40+ wpm
- Proficiency in Microsoft Office Suite
- Bachelor's Degree
Learn More About Us
The Charge Off Collector is a member of the Centralized Collections
Team, which is committed to helping customers with innovative
payment solutions and business services. To learn more about the
Centralized Collections Team, visit .
***Store hours, schedules, and/or the minimum number of hours
required for this position may be subject to change at the sole
discretion of the Company. Speak with your recruiter for the most
up-to-date hourly requirements due to the COVID-19 pandemic.
Standing, walking, sitting, repetitive movements and use of
mechanical controls, such as keyboard, are frequently required.
All TMX Finance-- Family of Companies Are Equal Opportunity
Keywords: TMX Finance, Carrollton , Charge Off Collector, Other , Carrollton, Texas
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